What to do if you forgot the customer ID in Westpac Bank?

If you’ve forgotten your Westpac Customer ID, don’t worry — it’s easy to retrieve using your account statement, mobile app, or online banking. Your Customer ID is a unique number that helps identify your profile for login and service purposes.

What is My Westpac Customer ID?

A Westpac Customer ID is a unique number assigned to every client. It allows you to securely access online and mobile banking, view account activity, and verify your identity when contacting the bank.

Where to Find Your Customer ID

• You can find it at the top of your Westpac account statement, either printed or electronic.
• It is also stored in the Westpac Mobile App and Internet Banking portal.

How to Retrieve It Online or via App

If you don’t have access to a statement, follow these steps:

1. Go to the Westpac login page or open the mobile app.
2. Select “Forgot Customer ID or Password”.
3. Choose “Customer ID” when prompted.
4. Enter your personal details and click “Next”.
5. Confirm the request using the SMS code sent to your registered number.
6. Your Customer ID will be shown on screen.

Need More Help?

If you're unable to recover your ID using these methods, contact Westpac’s customer service:

• Call: 132 032 (from Australia) or +61 2 9155 7700 (from overseas)
• Visit: your local Westpac branch

For detailed instructions, visit the official Westpac page: Find your Customer ID – Westpac Help