What is my 3-digit access code in Westpac Bank?

Understanding the 3-digit code

Westpac's 3-digit access code is a personal verification number that allows customers to securely use phone banking services. It's a key element in confirming your identity when interacting with Westpac over the phone, whether you're using automated options or speaking with a consultant.

You’ll be asked to provide this code when accessing services by calling the bank, helping to protect your accounts from unauthorized access.

Who needs it?

This code is essential for both individuals and business account holders who prefer to manage their banking over the phone. It lets you:

• Retrieve account balances and view recent transactions
• Move funds between your accounts
• Pay bills or handle other banking requests without visiting a branch

What if I don’t know my code?

If you’ve never set up your code, or can’t remember it, you won’t be able to complete phone transactions. To resolve this, you can:

• Call 132 032, Westpac’s 24/7 phone support line
• Or visit your local Westpac branch with valid identification to reset or create your code

Is it the same as my online password?

Not at all. Your 3-digit access code is different from your internet banking password, mobile app login, or card PIN. It’s used exclusively for telephone banking and should be memorized — not written down or reused elsewhere.

Keep it safe

Think of this code like a secret handshake with the bank. Only you should know it. Never share it — not even with family or friends.