What to do if you have lost credit card of Westpac?

If you've lost your Westpac credit or debit card, it's crucial to act swiftly to protect your account and prevent unauthorized transactions. Here's what you should do:

How to Report a Lost or Stolen Westpac Card

1. Report via Online Banking or the Westpac App

To report your card as lost or stolen:

1. Log in to your Westpac Online Banking or open the Westpac App.
2. Navigate to Service > Services.
3. Under Card services, select Report lost or stolen cards.
4. Choose the affected card, confirm your address, and follow the prompts to cancel your card and request a replacement.

Once reported, your current card and any linked cards (such as PartPay or Additional Cards) will be canceled. A new Digital Card will be issued for immediate use while you wait for your replacement card to arrive. If you're in Australia, your new card will typically arrive within 10 business days. If you're overseas, ensure your overseas address is updated in your profile to have the replacement sent to you directly.

2. Temporarily Lock Your Card

If you believe your card might be misplaced but not permanently lost, you can temporarily lock it:

1. In the Westpac App, search for Lock card and select the card you wish to lock.
2. In Online Banking, go to Service > Card services and select Lock a card temporarily.

This temporary lock lasts for 15 days and can be lifted at any time if you locate your card. During this period, your card, including any linked digital wallets, will be inactive. If you don't find your card within 15 days, it's advisable to report it as lost or stolen and request a replacement.

3. Contact Westpac Directly

If you prefer to report your lost or stolen card by phone:

• Within Australia: 1300 651 089 (available 24/7)
• From overseas: +61 2 9155 7700 (available 24/7)

For Black Cardholders, use the following numbers:

• Within Australia: 1300 651 999
• From overseas: +61 2 9155 7711

These contacts are available 24 hours a day, 7 days a week, to assist you with reporting your lost or stolen card and to help prevent any unauthorized transactions on your account.

4. Monitor Your Account

After reporting your card as lost or stolen, regularly monitor your account for any unauthorized transactions. If you notice any suspicious activity, contact Westpac immediately to report it and initiate an investigation. Westpac will work with you to resolve any issues and may provide a refund for any fraudulent transactions if the investigation supports your claim.

5. Update Your Recurring Payments

Since your replacement card will have a new card number, expiry date, and CVC, remember to update your card details with any merchants or services that have recurring payments set up. This ensures uninterrupted service and prevents payment declines.

For more information or assistance, visit the Westpac Lost or Stolen Card page or contact Westpac directly using the details provided above.