Understanding the Assessment Process
If you are in the process of applying for a role at Westpac, you may be invited to complete a Gallup assessment. These tools are typically used to identify an individual's unique strengths and professional tendencies, helping the bank understand how you might contribute to a team or specific role. It is important to view this as a tool for self-discovery and organizational fit rather than a traditional exam with correct or incorrect answers.
The assessment generally evaluates how you approach tasks, solve problems, and interact within a professional environment. Because it is designed to measure your natural behavioral patterns, there is no need to study or memorize material. The focus is on capturing your genuine work style and preferences, which helps recruiters determine if the role aligns with your existing skill set.
Key Assessment Details
| Category | Details |
|---|---|
| Methods | Online assessment link provided via email. |
| Processing Time | Typically takes 20–40 minutes to complete. |
| Eligibility | Applicable to candidates invited during the recruitment phase. |
| Key Requirements | A quiet environment, stable internet, and a device with a reliable browser. |
Step-by-Step Guide: Completing Your Assessment
- Receive your invitation: You will be sent a unique link via email. Do not share this link, as it is tied to your specific application profile.
- Find a distraction-free space: Ensure you have 40 minutes of uninterrupted time, as most assessments do not allow you to pause and return later.
- Read the instructions carefully: Before starting, review the format. You will usually be presented with a series of paired statements or behavioral scenarios where you choose the option that most closely reflects your approach.
- Answer with honesty: Respond based on your first instinct or your typical professional behavior. The assessment is designed to filter out inconsistent answers, so being authentic is the most effective approach.
- Submit the assessment: Once finished, you will receive a confirmation screen. You generally do not need to do anything further unless the recruiter reaches out for the next stage of the interview process.
Troubleshooting Common Assessment Issues
- MFA and Login Issues
Cause: The link provided in the invitation email may have expired or is being flagged by a security filter.
Simple Fix: Check if the link was truncated in your email. If it is broken, copy and paste the entire URL directly into your browser address bar.
Fallback: Contact the recruiter who sent the invitation to request a fresh link. - Browser or App Errors
Cause: Outdated browser versions or restrictive ad-blockers can interfere with the interactive elements of the test.
Simple Fix: Switch to a standard browser like Chrome or Firefox, and disable any active VPN or ad-blocking extensions for the duration of the test.
Fallback: If the page fails to load, attempt to complete the test on a different device (e.g., a laptop rather than a tablet). - Locked Account / ID / Access Issues
Cause: You may have accidentally navigated away from the page, or the session timed out due to inactivity.
Simple Fix: Clear your browser cache and cookies, then try clicking the original link from the invitation email again.
Fallback: Reach out to the recruitment support team if you are locked out, so they can reset your access status.
Pro-Tip: Treat this assessment as a reflection of your professional self, not who you think the bank wants you to be. Recruiters value consistency; if you try to "game" the assessment by choosing answers you think are "right," the system often flags this inconsistency, which can negatively impact your profile.
Frequently Asked Questions
What kind of questions will I be asked?
You will not be asked technical banking questions or trivia. Instead, you will typically face behavioral scenarios or paired statements where you must choose which option most accurately describes your professional style—for example, whether you prefer to focus on immediate tasks or long-term strategic planning. There is no right answer, only your honest preference. As a next step, trust your first instinct rather than over-analyzing each question.
Can I "fail" this assessment?
The assessment is not a pass/fail test; it is a fit-based indicator. The results are used to see how your behavioral strengths align with the requirements of the specific role. Even if you aren't a match for one position, it does not mean you would not be a strong candidate for a different role at the bank. If you are not successful, focus on your interview preparation for future applications.
Should I prepare for the assessment?
You cannot "study" for a behavioral assessment in the traditional sense, but you can prepare by reflecting on your career history. Think about your preferred work style, how you handle conflict, and what motivates you. This self-reflection will help you answer the questions more quickly and confidently. For a practical next step, spend time reviewing the job description to understand the core values the role requires.
