To make Commbank fast payments a firm should:
- log on to online banking for business
- switch to Payables tap
- choose Fast Payment from the list
- select your banking account to be used for this payment
- select a counterparty by its PayID: BSB, Organization ID or Business number, e-mail or phone number
- choose the status of the transfer for which the bank will send you notifications
- check the details of instant payment and press Submit
If you have additional questions, please call 13-23-39.
Read also:
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- What should do a customer if his Commbank EFTPOS machine is not working?
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Real-time payments at CommBank
When you need to move money between accounts, the New Payments Platform (NPP) allows for real-time transfers. While "fast pay" is a term often used to describe this functionality, Commonwealth Bank facilitates these transfers through PayID or standard BSB and account number inputs. Most transactions sent to participating Australian banks arrive within seconds, provided the receiving institution also supports real-time payments.
You can access this functionality directly through the CommBank app or NetBank. By using a PayID—which links your mobile number or email address to your account—you remove the need to share long BSB and account number combinations, reducing the risk of typing errors during the transfer process.
| Category | Details |
|---|---|
| Methods | CommBank App, NetBank |
| Processing Time | Within seconds (for participating banks) |
| Eligibility | Active CommBank transaction account |
| Key Requirements | Internet connection, registered PayID or BSB/Account details |
Steps for sending a real-time payment
Transferring funds follows a clear sequence designed to keep your money secure while ensuring speed. Follow these steps to complete a transfer through your online banking.
- log in to online banking for business
- switch to Payables tap
- choose Fast Payment from the list
- select your banking account to be used for this payment
- select a counterparty by its PayID: BSB, Organization ID or Business number, e-mail or phone number
- choose the status of the transfer for which the bank will send you notifications
- check the details of instant payment and press Submit
Troubleshooting payment issues
Technology occasionally hits snags. If your transfer is not processed as expected, consider these common resolution paths.
- MFA or login issues
Cause: Authentication codes may fail to arrive if your mobile network has poor reception or your registered phone number is outdated.
Fix: Check your network signal and verify your contact details in NetBank settings.
Fallback: Contact the bank’s support line to verify your account security profile. - App or browser errors
Cause: Outdated software versions or accumulated cache data can interfere with transaction prompts.
Fix: Update the CommBank app to the latest version via your app store, or clear your browser cache if using NetBank.
Fallback: Try accessing your account through a different browser or device. - Locked account or access
Cause: Security protocols lock access after too many failed login attempts or if suspicious activity is detected.
Fix: Use the online password reset tool to regain access securely.
Fallback: Visit a local branch with identification to restore your access in person.
Pro-Tip: Registering a PayID for your account prevents common BSB and account number entry errors. By giving a simple identifier like your mobile number to friends or clients, you reduce the risk of sending funds to the incorrect account, which is difficult to reverse once processed.
Frequently Asked Questions
Q: Why did my payment take longer than a few seconds?
Although the system is designed for real-time transfers, some transactions undergo additional security screening to protect your funds. Furthermore, if the recipient’s bank does not support the New Payments Platform, the transfer will default to standard processing times, which take 1–2 business days. Check the recipient’s bank details to confirm they support real-time payments.
Q: Can I reverse a payment if I send it to the wrong person?
Real-time payments are difficult to reverse because they move funds immediately. If you have sent money to the wrong account, contact CommBank support to report the error right away. While the bank attempts to retrieve the funds from the receiving institution, success depends on whether the recipient agrees to return the money. Always double-check the recipient's name that appears on the screen before final confirmation.
