What are merchant services in CommBank?

Merchant services are essential for businesses aiming to accept customer payments efficiently. Commonwealth Bank (CommBank) offers a comprehensive suite of merchant services tailored to meet the needs of various businesses, from small enterprises to large corporations.

CommBank provides a range of merchant services designed to facilitate seamless payment processing for businesses. These services include:

• EFTPOS Terminals: Devices that allow businesses to accept in-person card payments, including Mastercard, Visa, AMEX, JCB, eftpos, and UnionPay transactions. A flat merchant fee of 1.1% applies to eligible customers using eligible in-store payment products such as Smart Mini, Smart, and Smart Integrated terminals. Additional costs may apply for other card types, and AMEX/JCB transactions are subject to approval and availability for eligible customers only.
• Online Payment Solutions: The Simplify developer platform enables businesses to build and manage online stores, integrating payment processing capabilities to accept payments through their websites.
• BPAY: A payment option that allows customers to make payments directly from their bank accounts, providing businesses with an additional method to receive payments.

Merchant Commission Fee

The standard merchant fee for CommBank's EFTPOS services is 1.1% per transaction. This fee covers Mastercard, Visa, AMEX, JCB, eftpos, and UnionPay transactions for eligible customers using eligible in-store payment products. Please note that additional costs may apply for other card types, and AMEX/JCB transactions are subject to approval and availability for eligible customers only.

Contact Information

For more information or assistance with CommBank's merchant services, businesses can contact the dedicated merchant support line at 1800 230 177. This line is available 24/7 to address any inquiries or support needs.