Your BankVic member number acts as your primary key to accessing the digital banking ecosystem. Unlike a standard account number which is used for receiving external funds, your member number is your designated username required to log into Internet Banking, register the mobile app on a new device, and verify your identity when calling customer support.
Because many users rely heavily on biometric features like Face ID or Touch ID for daily mobile banking, it is incredibly common to forget this crucial number when it is time to upgrade your smartphone or log in via a desktop browser. Fortunately, recovering your member number is a simple process if you know exactly which official bank documents to check.
| Category | Details |
|---|---|
| Digital Documents | eStatements and Welcome Emails |
| Physical Documents | Mailed paper statements and initial welcome letter |
| Support Hotline | 13 63 73 (Monday to Friday, 8:00 AM to 6:00 PM) |
Step-by-Step Guide to Retrieving Your Member Number
- Check your email inbox and search for the original "Welcome to BankVic" confirmation email you received when your account was first opened.
- Locate any recent BankVic physical paper statement or digital eStatement; your member number is prominently printed at the top right corner of the first page.
- If you still have access to the BankVic mobile app via biometric login, open the app, tap on the Accounts tab, and download a recent statement PDF to view your details.
- If you have no access to your documents and are locked out of digital banking, dial 13 63 73 to reach the BankVic Contact Centre during business hours.
- Provide the customer service representative with your full name, date of birth, and address to pass the mandatory security check.
- Once your identity is successfully verified, the representative will verbally provide your member number over the phone.
Efficiency Hack for Future Access
Pro-Tip: Once you retrieve your BankVic member number, immediately save it as a secure note within an encrypted password manager (like Apple Keychain, Bitwarden, or 1Password). Treating this number with the same security priority as your password ensures you will never have to wait on hold with customer service if your phone breaks or you get logged out unexpectedly.
Troubleshooting Account Recovery Issues
- MFA Delays: If you find your member number but need to reset your password, you will be prompted for a One Time Password (OTP). If this SMS is delayed, check that your mobile carrier is not blocking automated numbers. If you have changed your phone number recently, you must call the bank to update it before you can receive the OTP.
- Browser Errors: When attempting to log in online with your newly found member number, the page may freeze or display an error if you have old, corrupted cookies saved. Clear your browser cache, close the window, and attempt logging in using an incognito or private browsing tab.
- Locked ID: If you are unsure of your member number and attempt to guess it on the login screen multiple times, BankVic's security systems will lock your digital profile entirely to prevent fraud. You cannot unlock this digitally; you must call 13 63 73 to verify your identity and have the block manually removed.
Frequently Asked Questions
Is my BankVic member number the same as my BSB and Account Number?
No. Your member number is exclusively used as your digital banking login ID. Your BSB (033-800) and Account Number are used strictly for receiving direct deposits and processing standard bank transfers.
Will my member number change if I open a new account?
No. Your member number is assigned to you as an individual customer. Even if you open multiple transaction accounts, term deposits, or home loans with BankVic, they will all be linked under your single, permanent member number.
