Whether you need to speak with a lending specialist, resolve an account query, or conduct an everyday transaction, knowing BankVic’s opening hours can help you plan your visit more efficiently. As a mutual bank dedicated to serving police, emergency, and health workers, BankVic maintains dedicated contact centre hours alongside its physical branch network across Victoria.
While the bank offers a comprehensive 24/7 digital banking platform through its mobile app and internet banking portal, some complex inquiries still require human assistance. Below, you will find a complete breakdown of when you can visit a physical branch, when the Melbourne-based contact centre is operational, and how to successfully manage your finances outside of standard business hours.
| Category | Details |
|---|---|
| Contact Centre Hours | 8:00 AM – 6:00 PM (Monday to Friday) |
| Branch Opening Hours | Typically 9:30 AM – 4:00 PM (Monday to Friday) |
| Primary Contact Number | 13 63 73 |
Step-by-Step Guide to Booking a Branch Appointment
- Navigate to the official BankVic homepage.
- Scroll down to the footer menu and select “Find a branch or ATM” to view the current list of locations.
- Click the “Book appointment” option if available for your selected branch.
- If you wish to manage your accounts digitally instead, click the Log in button at the top right of the homepage.
- Enter your Member Number and secure Internet Banking password.
- Authenticate your digital session using the One Time Password (OTP) sent via SMS to your registered mobile device.
Efficiency Hack for After-Hours Banking
Pro-Tip: If you need to lock a misplaced card, schedule a BPAY transfer, or review statements outside of the 8:00 AM to 6:00 PM contact centre window, download the official BankVic mobile app. It grants you immediate 24/7 self-service access and allows you to set up Face ID or Fingerprint login, entirely bypassing the need to call a representative during business hours.
Troubleshooting Digital Banking Access
- MFA Delays: If you are attempting to log in or reset your password outside of branch hours and your One Time Password (OTP) is delayed, verify that your phone is not in "Do Not Disturb" mode. The OTP is valid for a limited time; if it expires, request a new code. If you do not have a registered mobile number, you may need to contact the bank’s support team during business hours using the official contact number.
- Browser Errors: If the Internet Banking login page loops or displays a connection error, it is likely due to outdated cache data. Clear your browser's cookies, close the application, and open a new private browsing (incognito) window to reattempt the login.
- Locked ID: Your account will be temporarily blocked after multiple incorrect OTP or password attempts. Since self-service unlocking is restricted for security purposes, you will need to call the contact centre on 13 63 73 between to manually verify your identity and unblock the account.
Frequently Asked Questions
Are BankVic branches open on weekends?
No, BankVic branches and the primary contact centre operate Monday to Friday and are closed on weekends and standard Victorian public holidays.
Can I change my internet banking password without calling the bank?
Yes, provided you have an active mobile number registered with BankVic. You can trigger a password reset online, which will be securely authenticated using an SMS One Time Password (OTP).
