Verifying your ANZ account transactions helps ensure your account activity is accurate and protects against unauthorized transactions. This guide explains how to review and confirm your transactions efficiently.
Accessing Your Transaction History
You can view transactions via ANZ Internet Banking or the ANZ App:
- Log in to ANZ Internet Banking or open the ANZ App.
- Go to Accounts > Transaction History.
- Select the account and date range you want to review.
Checking for Accuracy
When verifying transactions, look for:
- Any unauthorized or unfamiliar transactions
- Duplicate charges or missing deposits
- Incorrect amounts or fees applied
- Consistency with your receipts or payment confirmations
Reporting Errors or Discrepancies
If you notice errors:
- Document the transaction details, including date, amount, and description
- Contact ANZ immediately at 13 13 14 to report the issue
- Follow ANZ’s instructions for verification and resolution
- Monitor your account to confirm the correction has been applied
Setting Up Alerts for Transactions
Stay informed by setting up account alerts:
- SMS or email notifications for deposits, withdrawals, or large transactions
- Real-time alerts through the ANZ App
- Customize alerts for specific accounts or transaction types
Contacting ANZ for Assistance
If you need support or guidance while verifying transactions:
- Phone: 13 13 14 (available 24/7)
- Website: ANZ Support Centre
- Visit your local branch for in-person assistance
Frequently Asked Questions (FAQ)
- How often should I check my transactions?
- It’s recommended to review transactions at least monthly or after any significant activity.
- Can I verify transactions for multiple accounts at once?
- Yes, Internet Banking allows you to select and review multiple accounts.
- What should I do if I spot an unauthorized transaction?
- Contact ANZ immediately to freeze your account if needed and report the transaction.
- Is it safe to verify transactions online?
- Yes, ANZ Internet Banking and the App use secure encryption to protect your information.
- Can I download transaction history for record-keeping?
- Yes, you can download your transactions as PDF, CSV, or Excel files.