ANZ allows you to choose how you receive your account statements. You can opt for electronic statements, paper statements, or customize delivery preferences for each account.
Accessing Statement Delivery Preferences
To update your statement preferences:
- Log in to ANZ Internet Banking or open the ANZ App.
- Navigate to Profile & Settings > Statement Preferences.
- Select the account for which you want to change the delivery method.
Choosing Electronic Statements
Electronic statements are delivered securely online and are environmentally friendly:
- Receive statements via Internet Banking or the ANZ App
- Access past statements anytime, anywhere
- Save or download statements in PDF format
Choosing Paper Statements
If you prefer paper statements, you can:
- Receive monthly or quarterly printed statements by post
- Specify the mailing address for your statements
- Switch back to electronic statements anytime
Customizing Statement Frequency
You can select how often you receive statements:
- Monthly
- Quarterly
- Annual summary (if supported for your account type)
Contacting ANZ for Assistance
If you encounter any issues with statement delivery preferences:
- Phone: 13 13 14 (available 24/7)
- Website: ANZ Support Centre
- Visit your nearest branch for in-person support
Frequently Asked Questions (FAQ)
- Can I change statement preferences for multiple accounts at once?
- Yes, you can select multiple accounts and apply the same delivery preferences.
- Are electronic statements secure?
- Yes, electronic statements are encrypted and accessible only through your ANZ login.
- How do I access past electronic statements?
- Log in to Internet Banking or the ANZ App and navigate to Statements & Reports.
- Can I switch between paper and electronic statements anytime?
- Yes, you can change your preferences at any time through Internet Banking or the ANZ App.
- Is there a cost for paper statements?
- Depending on your account type, some paper statements may incur a small fee. Check your account terms.