Regularly reviewing your ANZ account statements helps detect errors, unauthorized transactions, or discrepancies. This guide explains how to check statements and resolve issues efficiently.
Accessing Your Account Statements
You can view your statements online or receive paper statements:
- Log in to ANZ Internet Banking or the ANZ App
- Go to Accounts > Statements & Reports
- Select the account and statement period you wish to review
Reviewing Statements for Errors
When checking your statements, look for:
- Unauthorized or unfamiliar transactions
- Incorrect transaction amounts
- Duplicate charges or refunds not applied
- Bank fees or charges that appear incorrect
Steps to Resolve Errors
If you find an error on your statement:
- Document the transaction details including date, amount, and description
- Contact ANZ immediately at 13 13 14 to report the issue
- Follow any instructions from ANZ for verification or dispute resolution
- Monitor your account for corrections or updates
Using Online Tools for Monitoring
ANZ Internet Banking provides tools to monitor and manage your account:
- Set up transaction alerts via SMS or email
- Download monthly statements in PDF format
- Export transaction history for personal record-keeping
Contacting ANZ for Assistance
If you need help identifying or correcting statement errors:
- Phone: 13 13 14 (available 24/7)
- Website: ANZ Support Centre
- Visit your local branch for in-person support
Frequently Asked Questions (FAQ)
- How quickly should I check my statements?
- Review statements monthly or after each significant transaction to detect errors promptly.
- Can I dispute errors online?
- You can report errors via Internet Banking or contact ANZ directly for dispute resolution.
- What if I notice an unauthorized transaction?
- Contact ANZ immediately to freeze the account if necessary and start an investigation.
- Are online statements secure?
- Yes, ANZ uses encryption and secure login methods to protect your statement information.
- Can I download statements for multiple accounts?
- Yes, you can access and download statements for all your linked ANZ accounts.