To print your banking statements in online banking, you should:
- log in to Internet banking
- switch to the Accounts menu
- click "Transaction history"
- select the necessary account
- click "Update transactions"
- click "Print" in the top right-hand corner of the display
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If you need a paper copy of your banking history for tax purposes, loan applications, or personal record-keeping, you can access your statements digitally at any time. NAB provides a secure way to view, download, and print official bank statements directly from your internet banking profile or mobile app.
Most customers find that downloading the statement as a PDF is the most reliable method. This ensures that the document retains the official formatting required by third parties, such as lenders or government agencies. Once downloaded, you can print the file using your local printer or save it for future reference.
Key Information
| Category | Details |
|---|---|
| Methods | NAB Internet Banking (web) and NAB app. |
| Processing time | Available immediately upon selection. |
| Eligibility | Registered NAB Internet Banking users. |
| Key requirements | Access to a PDF viewer and a connected printer. |
Step-by-Step Guide: Accessing and Printing
You can retrieve your statements using either your computer or mobile device. Here is the process for the most common methods:
1. Via Web Browser (Internet Banking): Log into NAB Internet Banking. Navigate to the 'Accounts' menu and select 'Transaction history'. Choose the account you need, select your preferred date range, and click 'Update transactions'. Once the statement appears, click the 'Print'.
2. Via the NAB App: Log into the app, tap the specific account you need, and select the 'Statements' tab. Your statements are listed by date. Tap the statement you require to view it. From there, use your device's 'Share' icon (iOS) or 'Export' menu (Android) to save the file or send it to a printer connected to your phone.
Troubleshooting Common Issues
- MFA or Login Issues
Cause: If your login session expires while you are viewing your statements, you may be unable to download the document.
Fix: Ensure you have a stable internet connection and re-authenticate your login if the session times out.
Fallback action: If you are locked out, use the password reset function on the login screen or call NAB support for assistance. - Browser or App Errors
Cause: Pop-up blockers or outdated browser extensions can prevent the PDF viewer from opening correctly.
Fix: Temporarily disable your pop-up blocker or try using a different web browser if the download does not trigger.
Fallback action: Clear your browser cache and cookies, then try the process again. - Locked Account or Access Issues
Cause: Your statement preferences might be set to 'Paper' instead of 'Online', which can limit the history available to view digitally.
Fix: Check your 'Profile & Settings' to ensure your statement preferences are updated to 'Online-only'.
Fallback action: If you cannot access older statements, contact NAB support to request a copy of previous records.
Pro-Tip: When printing statements for official purposes like a home loan application, always download the original PDF file rather than taking a screenshot of your transaction history. The bank's official PDF documents are accepted as verified records, whereas simple screenshots are often rejected by lenders due to a lack of official formatting and security details.
Frequently Asked Questions
Q: Why can't I find a statement for a specific month?
Statements are generally generated at the end of your account's specific statement cycle, not necessarily at the end of each calendar month. If you are looking for a very recent transaction that occurred in the last few days, it likely won't appear on an official monthly statement until the next cycle closes. Your best next step is to use the 'Transaction Report' or 'Recent Transactions' download feature, which allows you to generate a custom report for any date range.
Q: Can I get a printout of my statement at a branch?
While you can visit a branch, be aware that bank staff may charge a fee to print historical statements on your behalf, as these are meant to be accessed via self-service digital channels. It is usually faster to download and print these yourself at home. If you have an urgent need for an officially stamped statement, call your local branch beforehand to confirm if they can provide this service and what the current associated fee is.
