Why do you need PayID at NAB?
You can make sending money easier by linking the recipient's bank account to their mobile number or email address.
Step-by-step instructions for setting up a PayID in NAB
- in the mobile app:
- log in to the mobile app
- switch to "More" or "Menu"
- choose "Settings"
- tap "Payments"
- select "View and create PayIDs"
- tap "Continue"
- tap "Select an account to link"
- choose the account to link it with a PayID
- tap "Select a PayID type" and choose “Phone number” or “Email address”
- enter the details of your PayID
- tap "Select a PayID name" and choose one
- review the details and tap "Create PayID"
- in online banking:
- log in to the NetBank
- switch to "Profile & Settings" from "Menu"
- choose "PayID Settings"
- press "Create PayID"
- look through and accept "PayID Terms of Use"
- choose an account to connect with a PayID
- select the PayID type (mobile number, e-mail, ABN for businesses)
- enter your details and press "Check availability"
- choose a PayID name, then press "Next"
- enter a code from the SMS and press "Submit"
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Introduction to PayID Setup
When you need to receive money from friends, family, or clients, sharing your BSB and account number can sometimes be cumbersome or lead to entry errors. Setting up a PayID simplifies this process by linking your bank account to a piece of information you already know, such as your mobile number or email address. This allows others to transfer funds to you using that simple identifier, with payments usually arriving within a minute.
You can register your details through National Australia Bank (NAB) using either the mobile application or internet banking. Understanding the basic requirements and the verification steps involved helps ensure your profile is linked correctly and ready to receive payments without unnecessary delays.
Key Information and Requirements
| Category | Details |
|---|---|
| Available Methods | NAB mobile app or NAB Internet Banking via web browser. |
| Processing Time | Usually active shortly after completing the SMS or email verification step. |
| Eligibility | Must be the primary owner or a joint owner of an eligible NAB transaction account. |
| Key Requirements | An active mobile number or email address, and access to your device for the security code. |
Step-by-step instructions for setting up a PayID in NAB
- in the mobile app:
- log in to the mobile app
- switch to "More" or "Menu"
- choose "Settings"
- tap "Payments"
- select "View and create PayIDs"
- tap "Continue"
- tap "Select an account to link"
- choose the account to link it with a PayID
- tap "Select a PayID type" and choose “Phone number” or “Email address”
- enter the details of your PayID
- tap "Select a PayID name" and choose one
- review the details and tap "Create PayID"
- in online banking:
- log in to the NetBank
- switch to "Profile & Settings" from "Menu"
- choose "PayID Settings"
- press "Create PayID"
- look through and accept "PayID Terms of Use"
- choose an account to connect with a PayID
- select the PayID type (mobile number, e-mail, ABN for businesses)
- enter your details and press "Check availability"
- choose a PayID name, then press "Next"
- enter a code from the SMS and press "Submit"
Pro-Tip: If you use both a personal and a joint transaction account, you can link your mobile number to your personal account and your email address to the joint account. Using different identifiers allows you to direct incoming funds to specific places without needing to share complex account details with the sender.
Frequently Asked Questions
Q: Why was my new PayID blocked from receiving a transfer?
This typically happens during the first transaction from a new payer. When someone sends money to a newly created identifier for the first time, their bank's automated fraud system may place a temporary 24-hour security hold on the funds to prevent scams. The money has left their account, but the processing logic dictates a delay before it clears into yours. One exception is if the sender verifies the payment via a phone call to their bank, which can sometimes expedite the release. Your practical next step is to ask the sender to check their banking app for any pending security prompts, or simply wait the standard 24 hours for the funds to clear.
Q: What happens to my PayID if I change my phone number?
Your identifier is securely tied to the specific phone number you originally registered. If you get a new mobile number, the system will not automatically update your banking connections. Because of this, payments sent to your old number will either fail or go to whoever inherits that recycled number. Your practical next step is to log into your internet banking, navigate to your PayID settings, close the connection to your old number, and then repeat the setup process using your new mobile details.
