Maintaining up-to-date contact information is vital for the security of your accounts and ensures you receive important bank communications without delay. Whether you have recently moved to a new home or simply need to redirect your mail to a different postal box, Bankwest provides streamlined digital tools to update your residential and postal addresses in minutes.
As Bankwest moves toward a digital-first service model, the most efficient way to manage your personal details is through the official app or online banking portal. By utilizing these secure self-service channels, you can avoid wait times on the phone and help ensure your profile is updated across your accounts, although some changes may take time to fully sync.
Bankwest Contact Update Categories
| Category | Details |
|---|---|
| Residential Address | Update via the Bankwest App or Online Banking for immediate verification. |
| Postal Address | Can be updated alongside your residential address to ensure card deliveries reach you. |
| International Address | Requires a secure message via the app or online banking to process. |
| Mobile Number | May require additional verification, often via phone support (e.g., 13 17 19), depending on your circumstances. |
Step-by-Step: How to Change Your Address Online
To update your residential or postal address using the bank's secure digital platforms, follow this exact sequence of actions:
In the app
- Log in to the Bankwest App
- Tap on the ‘Profile’ icon on the top left-hand corner
- Go to ‘Settings’ and tap ‘Personal Details’ and enter your PIN
- Select the details you want to change and follow the prompts.
In online banking
- Go to ‘My details’ and tap ‘My contact details’ in the menu
- Enter your SMS code
- Select the details you want to change and follow the prompts.
Troubleshooting Common Update Issues
If you experience technical difficulties while attempting to update your personal information, these are the most common solutions:
- MFA (SMS Code) Delays: If your secure SMS code is delayed when using online banking, ensure your mobile device has reception. Wait 60 seconds before clicking Resend Code to prevent the system from sending conflicting codes.
- Browser Errors: If the update screen fails to save your new details, stale cache data may be causing a session error. Clear your browser history or use an Incognito Window to complete the update securely.
- Locked ID/PAN: Entering your secure PIN or password incorrectly three times will lock your Personal Access Number (PAN). You must use the Forgotten Password recovery link on the login screen to regain access before you can update your details.
Pro-Tip: To make the process even faster, use the Bankwest App for all profile changes. While online banking requires an SMS code for every session, the app uses your device's built-in biometrics (Face ID or Fingerprint), allowing you to update your address or even your occupation title in seconds without waiting for a text message.
Frequently Asked Questions
Can I update my mobile phone number through the app?
No. For security reasons, Bankwest requires verbal verification to change a registered mobile number. You must call 13 17 19 (or +61 8 9449 2840 from overseas) to speak with a specialist who can assist with this change.
How long does it take for my new address to be active?
Address changes made through the Bankwest App or Online Banking are processed in real-time. Once you receive the confirmation message in your dashboard, your new details are immediately active across the bank's systems.
What should I do if I have a joint account?
In most cases, an address change for one person does not automatically update it for the other joint account holder. Each individual should log in to their own profile to ensure their personal contact details are correct.
