What is my client number Commbank?

If you don’t remember your client number in Commonwealth Bank and can’t access NetBank or the mobile app — don’t worry. You can quickly retrieve your log on details online by verifying your identity.

How to Retrieve Your Client Number in CommBank

If you don’t remember your client number in CBA and can’t enter online banking, don't despair. Just visit the NetBank logon page and follow the prompts. You should:

1. Switch to Retrieve your log on details.
2. Enter your Card number and Card PIN.
3. Tap Get NetCode or answer 2 of your security questions.

Alternative Options

• If you use the CommBank mobile app, your client number may appear under "Settings" > "NetBank client number".
• You can also find it in emails or letters sent by CommBank (e.g. account opening documents).
• Or contact CommBank support directly for assistance with identity verification.

Once your identity is confirmed, you’ll be shown your client number and can use it to log in again.