The list of questions may depend on the vacancy and region, but the following questions are usually included
- Tell us about yourself
- Do you have offers from other companies?
- Talk about your failures
- What are your strengths?
- What are your weaknesses?
- What do you value most in a team?
- What do you value most in a team?
- What salary level would suit you?
- What will be your first steps in a new job?
- Where do you see yourself in a few years?
- Why did you leave your last job?
- Why do you want to work with us?
Since this is an online interview, you should make sure in advance the Internet is working well and that all programs and devices are set up accordingly.
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Understanding the Video Interview Process
Commonwealth Bank often utilizes video interviews as a preliminary step in the recruitment process. These interviews are typically pre-recorded, allowing the recruitment team to understand your communication style, problem-solving approach, and cultural alignment with the bank’s values. Rather than a live conversation, you are usually prompted by on-screen questions and given a set amount of time to record your response.
In practice, the questions focus on how you handle specific workplace scenarios, your motivation for joining the banking sector, and your ability to demonstrate the bank's core competencies. Preparing for this format involves familiarizing yourself with standard behavioral interview techniques, ensuring your environment is quiet, and confirming that your technical setup is functional before you begin recording.
Key Interview Preparation Information
| Category | Details |
|---|---|
| Methods | Online recruitment portal (desktop/mobile). |
| Processing Time | Recruiters review recordings following submission. |
| Eligibility | Shortlisted candidates invited via email. |
| Key Requirements | Stable internet, functioning camera/microphone, quiet space. |
Step-by-Step Guide to Your Interview
Follow this procedure to ensure your video interview recording goes smoothly.
- Check the invite email for the specific link and the deadline for completion.
- Conduct a technical test using the provided portal to ensure your microphone and camera are working correctly.
- Find a quiet, well-lit space where you will not be interrupted during the recording session.
- Review the practice questions if the portal offers them; these are useful for getting comfortable with the time limits.
- Record your responses, keeping your answers concise, structured, and focused on the question asked.
The list of questions may depend on the vacancy and region, but the following questions are usually included
- Tell us about yourself
- Do you have offers from other companies?
- Talk about your failures
- What are your strengths?
- What are your weaknesses?
- What do you value most in a team?
- What do you value most in a team?
- What salary level would suit you?
- What will be your first steps in a new job?
- Where do you see yourself in a few years?
- Why did you leave your last job?
- Why do you want to work with us?
Troubleshooting Common Issues
MFA / Login Issues
If you cannot log in to the recruitment portal, the cause is often a delay in receiving your security code or verification link. A simple fix is to check your spam or junk folder for the email. If the link or code is missing, ensure your contact email is current, or contact the recruitment team via the support email address listed in your original invite.
Browser or App Errors
If the video interview portal does not load, it often stems from outdated browser settings or blocked camera/microphone permissions. A simple fix is to grant the browser "Allow" access to your hardware and clear your browser's cache. If the error continues, switch to a supported browser like Chrome or Edge on a desktop computer for a more stable experience.
Locked Account / ID Issues
If your account appears locked after multiple login attempts, this is a security measure to prevent unauthorized access. You cannot resolve this through standard self-service if your portal access is suspended. The fallback action is to reach out to the recruitment support contact provided in your email invite, as they must manually reset your portal access.
Pro-Tip: Record your answers using the STAR method (Situation, Task, Action, Result). This structure helps you keep your answers focused and provides clear, evidence-based examples that interviewers look for when evaluating your experience.
Frequently Asked Questions
What is the CBA Osko offer, and how does it relate to the interview?
Osko is not an "offer" or a promotion related to recruitment; it is the brand name for the payment infrastructure (the New Payments Platform) that enables near real-time transfers between Australian bank accounts, 24/7. It is standard technology integrated into your Commonwealth Bank account. Osko is unrelated to your interview. You do not need to "claim" an Osko offer. If you are asked about the bank's digital capabilities during an interview, knowing that Osko is the infrastructure powering fast payments demonstrates an understanding of the bank's digital ecosystem.
What should I do if I have a technical failure during recording?
Technical glitches can happen, and recruitment teams understand that these situations are often outside of your control. If a failure occurs while you are recording, do not panic. Your immediate next step is to document the issue (take a screenshot if possible) and email the recruitment support contact listed in your interview invitation. They can typically reset your attempt or provide a workaround so you can complete the interview without being penalized for a system error.
