Types of rewards at Suncorp Bank
Suncorp Bank offers a cashback program known as "Feel Good Rewards" for eligible personal transaction accounts. This is not a points-based program but rather a system where you receive cashback directly into your account when you meet specific eligibility criteria and shop at participating merchants. If you are looking for information on credit card rewards points, please note that Suncorp Bank has transitioned its credit card portfolio to MyCard, and proprietary Suncorp credit card rewards programs are no longer active.
For current Suncorp Bank customers, managing your rewards involves monitoring your transaction account activity through the Suncorp Bank App or internet banking. Cashback amounts are determined by the specific offers available at the time of purchase and are credited to your account after meeting the offer conditions.
| Category | Details |
|---|---|
| Program | Feel Good Rewards (Cashback) |
| Method | Suncorp Bank App / Online Banking |
| Processing Time | Variable, depending on merchant offer fulfillment |
| Eligibility | Eligible Suncorp personal transaction account holders |
How to track your rewards
To view your "Feel Good Rewards" status or check for active cashback offers, you can use your digital banking platforms. Follow these steps to locate your information.
- Log in to your account: Open the Suncorp Bank App or log in via the Suncorp internet banking website.
- Access the rewards menu: Within the app, navigate to the 'More' menu. Select 'Preferences' or look for the 'Feel Good Rewards' section.
- View offers: Review the list of active cashback offers. You must often check these details before shopping to ensure you qualify for the cashback.
- Check transaction history: Cashback is paid directly into your eligible account. You can view processed rewards by reviewing your transaction history for credits from participating merchants.
Troubleshooting common access issues
MFA / Login issues
Cause: Incorrect credentials or an expired session. Fix: Use the 'Forgot Password' link to reset your access. Fallback: If you remain locked out, call 13 11 75 to verify your identity and restore access.
Browser or app errors
Cause: Stored cache or an outdated app version. Fix: Clear your browser cache or check your app store for updates. Fallback: If errors persist, contact support to check for service outages.
Locked account / ID access
Cause: Multiple failed login attempts often trigger a temporary security lockout. Fix: Wait 24 hours for the system to reset. Fallback: Contact the bank directly if you need urgent account access or assistance with your profile.
Pro-Tip: Check your marketing preferences in the Suncorp Bank App under 'Preferences'. You need to ensure you have consented to receive marketing emails to be notified of the newest cashback offers, as these deals change regularly and are not automatically applied to all transactions.
Frequently Asked Questions
Q: Why can't I see my credit card points in my Suncorp account?
Suncorp Bank has transitioned its credit card services to MyCard. As a result, credit card rewards programs are no longer managed by Suncorp Bank. If you hold a credit card previously issued by Suncorp, you must log in to the MyCard portal or app to view any remaining points or balance information. Suncorp Bank staff cannot access your MyCard points data.
Q: How much cashback can I get with Feel Good Rewards?
The amount you can earn depends entirely on the specific offers active at the time of your purchase. There is no fixed "point" value; instead, participating merchants provide percentage-based or flat-fee cashback offers. To see exactly how much you can earn, log in to your Suncorp Bank App, navigate to the rewards section, and review the current offer terms before making your purchase.
Q: Do I need to activate the rewards?
For Feel Good Rewards, you typically need to review the offer details in the app or via the bank’s website to ensure you understand the terms, such as minimum spend or specific merchant requirements. Unlike traditional points programs where you earn on every dollar, this program is offer-specific. Next, ensure you pay using your eligible Suncorp Bank Visa Debit card to qualify for the transaction.
