If your Suncorp debit or credit card is lost or stolen, act immediately to protect your money and identity. Below is a concise, copy-friendly guide with the quickest ways to report, block and replace a lost card.
Immediate actions
- Lock or report the card in the Suncorp Bank App — open the app, go to Cards, select the card and choose Lock card temporarily or Report lost or stolen.
- Call Suncorp 24/7 — within Australia: 1800 775 020 (or 13 11 75 for general support). From overseas: +61 7 3362 1712.
- If you have a Clear Options credit or eftpos card, you may need to call the specific numbers shown in the app or on Suncorp’s Credit Card support pages.
What the bank will do
- Cancel or lock the card to prevent further transactions.
- Issue a replacement card to your registered address (allow several business days for delivery).
- Work with you to review recent transactions and investigate any suspected unauthorised activity.
Check and secure other payment methods
- Remove or update the lost card from digital wallets (Apple Pay, Google Pay) if it does not update automatically.
- Change any online passwords/PINs that may be stored or used with the card.
- Monitor your account and report any suspicious transactions immediately.
Liability and follow-up
- Report the loss as soon as possible — delayed reporting can affect liability for unauthorised transactions.
- Suncorp will guide you through the dispute process and any required documentation to investigate fraud.
Quick contacts
- Lost or stolen card (24/7): 1800 775 020
- General banking & card support: 13 11 75
- From overseas: +61 7 3362 1712
If you need additional help, use the secure message or live chat in the Suncorp Bank App for non-urgent enquiries — but for lost/stolen cards and security incidents always call immediately.
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