Operations limits in Suncorp

Suncorp applies straightforward daily limits for cash withdrawals and online transfers to help protect customers and reduce fraud risk. Below are the current personal banking limits and the main ways to request an increase.

ATM withdrawal limits

Suncorp’s combined cash withdrawal limit for ATMs and in-store EFTPOS cashouts is AUD 1,000 per day per card. You can increase this cash withdrawal limit to AUD 2,000 per day per card by contacting Suncorp (for example via Secure Message in Internet Banking, by visiting your nearest Suncorp Bank branch, or by calling their contact number). Please note that increasing your cash limit also increases your liability if an unauthorised transaction occurs.

Transfers via Internet and mobile app

For retail customers, a combined daily limit of AUD 3,000 normally applies to transfers to other Australian banks and BPAY payments made through Internet Banking and the Suncorp Bank App. If you need to transfer more than the daily threshold, Suncorp requires additional authentication (a Security Token Code) or use of the Suncorp Bank Secured App to raise limits.

How to increase online and payment limits

To increase Internet/Mobile Banking payment limits you can generate a Security Token Code via the free Suncorp Bank Secured App. For higher or business limits the bank documents describe options to request increases (examples include increasing to higher tier daily limits where supported). Specific steps and available tiers depend on your account type and verification method.

Security and practical notes

Limits are applied per card or per customer ID to reduce fraud exposure. When asking Suncorp to raise a limit, expect additional identity checks and a clear warning that higher limits raise your liability for unauthorised transactions. If you plan large transfers or cash needs, contact Suncorp ahead of time to arrange an appropriate temporary or permanent limit change.

Summary

In short: Suncorp’s standard cash withdrawal limit is AUD 1,000/day per card (increaseable to AUD 2,000/day), and personal online/app transfers to other Australian banks/BPAY are typically limited to AUD 3,000/day unless extra authentication is enabled. Always check your Internet Banking limits and consider the Suncorp Bank Secured App if you need higher transactional capacity.