Does Suncorp have PayID?

The Suncorp PayID lets you send and receive fast New Payments Platform (NPP) transfers using a simple identifier — usually an email address or mobile number — instead of quoting your BSB and account number. Below is a verified, user-friendly guide explaining what Suncorp PayID means, how to create one and how to make transfers with it.

What is Suncorp PayID?

The Suncorp PayID is an identifier of an account holder in the form of an email address or mobile number, linked to their bank account to receive and make transfers easily via the NPP/Osko fast payments system. PayID removes the need to share BSB and account numbers and settles payments quickly between participating Australian financial institutions.

How to create a PayID in the Suncorp app (personal accounts)

You can create such an identifier in the Suncorp mobile app and receive funds more conveniently. To create a PayID for a personal account via the Suncorp Bank App, follow these steps:

1. Log in to the Suncorp mobile app.
2. Tap “Manage”.
3. Click “Payments”.
4. Choose “PayID”.
5. Press “Create PayID”.
6. Accept the terms and conditions.
7. Fill in your e-mail or mobile number as customer ID in Suncorp.
8. Choose the banking account to be linked.
9. Click “Create PayID”.
10. Confirm the operation with the code which will be sent to your contact.

Note: personal account holders must accept Suncorp’s PayID terms and the app will verify ownership (usually by sending a code to the chosen email or mobile). Business PayIDs are created via Internet Banking or by contacting Suncorp, as the business creation process follows different rules.

How to make a transfer using a PayID in the Suncorp app

To make a transfer using someone’s PayID (their email or mobile), use the Payments/Pay flow in the app. The typical steps in the Suncorp mobile app are:

1. Open the mobile app.
2. Tap “Pay/Transfer”.
3. Choose “Pay Someone”.
4. Select the account to be debited.
5. Press “Select Payee”.
6. Click “New Payee” and choose the payee type (PayID/email/phone).
7. Enter or select the PayID, check the information and confirm the operation.

Practical notes and limits

• PayID and Osko/NPP payments are generally instant or settle within seconds between participating banks, but some limits or delays may apply depending on the institutions involved.
• If you change the linked account for your PayID (or delete it), allow time for the update to propagate and avoid giving the PayID to payers until the change is confirmed.
• If you have trouble sending or receiving a PayID payment, check the app for verification steps and contact Suncorp support if the transfer does not appear to complete.

Summary

Yes — Suncorp supports PayID for eligible accounts. You can create a PayID in the Suncorp Bank App for personal accounts (business PayIDs via Internet Banking or by contacting Suncorp), then use Pay/Transfer → Pay Someone to send or receive fast NPP/Osko payments using an email address or mobile number instead of BSB and account numbers. Always verify and confirm the linked account before sharing your PayID to avoid misdirected payments.