Facing financial hardship can be overwhelming, but Bank of Melbourne is here to support you. Whether due to illness, job loss, or unforeseen circumstances, it's important to know that assistance is available. Taking prompt action can help you manage your obligations and avoid potential penalties.
How to Contact Bank of Melbourne for Financial Hardship Support
If you're experiencing financial difficulty and are concerned about meeting your obligations, it's crucial to reach out as soon as possible. You can contact Bank of Melbourne's Assist Team by:
- Phone: Call 1800 600 266 (available Monday to Friday, 8:30 am to 8:00 pm, and Saturday, 9:30 am to 6:00 pm, Sydney time)
- Online: Apply for financial hardship support through the Bank of Melbourne website. The online application process is straightforward and can be completed in your own time.
When you contact the Assist Team, they will work with you to understand your situation and explore available options, which may include:
- Flexible payment arrangements
- Short-term deferrals or repayment reductions
- Loan term extensions
It's important to note that seeking support won't harm your credit score, provided you adhere to any revised repayment terms. The details of your hardship arrangement will be noted on your credit report but won't affect your credit score if you keep up with your revised repayments. This information will remain on your report for 12 months after the hardship arrangement ends.
For additional support, you can also contact the National Debt Helpline at 1800 007 007 for free, independent financial counselling. They can assist you in understanding your options and may advocate on your behalf.
Remember, you're not alone, and support is available to help you navigate through these challenging times.
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