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CommBank – problems with the mobile app

See what to do seeing a message “Sorry, something went wrong”

Author: Bankchart.com.au

If you have problems with the CBA mobile app, you should:

  • restart your mobile
  • check if your phone has the latest version of the operating system, as well as the latest version of the mobile app from the Google Play or Apple Store
  • clear your cookies, history, and cache from the settings of your mobile
  • you entered the correct ID and password

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Updated: 01.11.2025

More about CommBank:

If you need to get in touch with CommBank, you can find the contact information here.

Check out the list of branches to find one near you.

Looking for an ATM? Here’s where you can find CommBank ATMs.

Learn more about the bank on the CommBank details page.

Have questions? Check out the FAQ for CommBank.