How the CommBank Awards Program Works
The CommBank Awards program is a loyalty scheme attached to eligible Commonwealth Bank credit cards. When you use your card for everyday purchases, you accrue points based on your spending. These points can then be redeemed for a variety of options, including travel bookings, gift cards, cashback on your credit card account, or by transferring them to partnered frequent flyer programs.
The number of points you earn depends on the specific credit card you hold and the category of your spending. Points do not expire as long as your account remains open and in good standing, allowing you to accumulate a balance over time until you decide how you would like to use them.
| Category | Details |
|---|---|
| Management Methods | CommBank app, NetBank, or Awards website |
| Processing Time | Points typically update after each statement period |
| Eligibility | Active CommBank Awards credit card holders |
| Key Requirements | Eligible transactions; BPAY and cash advances are excluded |
Frequently Asked Questions
Q: Why haven't my points appeared after a recent purchase?
Points are typically calculated and updated at the end of each statement period, not immediately after a transaction. If you have recently made a purchase, it may still be pending or waiting for your next statement cycle to finalize. Check your most recent statement to see if the transaction is listed as "eligible" for points; if it has been several days past your statement date and the points are missing, call the Awards centre for clarification.
Q: Can I use my points to pay off my credit card balance?
Yes, you can redeem your points for a "cashback" credit, which is applied directly to your credit card account. Note that this credit does not count towards your minimum monthly payment, so you still need to pay your bill as normal. It can take up to 10 days for this credit to reflect on your card, so plan this request in advance if you are trying to offset a specific statement balance.
