If you hold shares in Commonwealth Bank, you might be looking for detailed statements or tax information related to your investment. While you can view a summary of your holdings within the CommBank app or NetBank, the official administrative records—including dividend statements and holding balances—are maintained by the company’s share registry provider, Link Market Services.
The banking portal acts as a bridge, allowing you to navigate from your account to the registry provider to manage your portfolio details. It is helpful to understand that your share registry access is distinct from your general banking login, and managing your records through the registry is the standard way to handle specific shareholder actions.
Key Registry Access Details
| Category | Details |
|---|---|
| Access Methods | Online (via NetBank) or direct registry portal login |
| Processing Time | Access is available upon verification of credentials |
| Eligibility | Registered shareholders |
| Key Requirements | Holder Identification Number (HIN) or Securityholder Reference Number (SRN) |
Steps to Link Your Account and View Records
- You can change your dividend payment instructions and communications, and update your TFN/ABN online in the Link Investor Centre.
- If you have additional questions about the procedure, please call +61-1800-022-440 or email [email protected].
- You can also post at Link Market Services Limited Locked Bag A14 Sydney South NSW 1235.
Troubleshooting Common Issues
MFA / Login issues: If you cannot access the registry, the cause is often a credential mismatch, as registry logins are separate from your NetBank password. Try resetting your password directly on the Link Market Services website. If you continue to face access issues, contact the registry support line to verify your identity.
Browser or app errors: A page that fails to load is often due to an outdated browser or accumulated cache data. Clear your browser’s cache or try using a different device to access the registry. If the issue remains, check that you are not being blocked by privacy software or ad-blockers that may interfere with the redirect from your bank.
Locked account / ID access: If your registry account is locked, it usually follows multiple unsuccessful sign-in attempts as a security precaution. You will need to contact Link Market Services support, as they must manually verify your identity before unlocking your access to the investor portal.
Pro-Tip: Before you attempt to log in to the registry, make sure you have your Securityholder Reference Number (SRN) or Holder Identification Number (HIN) nearby. This number is usually found on your most recent dividend statement or holding statement and is required to verify your profile if you have not registered for an online account yet.
Frequently Asked Questions
Why can't I see my detailed dividend statements in NetBank?
While the bank displays the cash deposit from your dividend payment in your transaction account history, the detailed documentation—like the tax advice or franking credit statement—is produced by the registry. The bank portal does not store these PDF documents. If you need a formal statement for your tax return, you must log in to the Link Market Services portal, as that is where the registry stores the official records for all shareholders.
What is the difference between a HIN and an SRN?
A Holder Identification Number (HIN) is used if your shares are held under a sponsored account, often managed by a broker, while a Securityholder Reference Number (SRN) is used if your shares are issuer-sponsored. The registry system requires you to use the correct number to access your account. If you are unsure which one you have, look at your holding statement; if you still cannot find it, contact your broker for your HIN or the share registry for your SRN.
What should I do if my address is wrong in the registry?
Updating your details in NetBank does not automatically update your share registry records, as these are two separate systems. If your address is incorrect in the registry, you must update it directly through the Link Market Services portal under your profile settings. Ensure you update this well before the next dividend payment date, as a delay can result in your statements or cheque payments being sent to the old address.
