Transferring money between different Australian banks, like sending funds from a Bendigo Bank account to NAB, usually relies on a few different underlying payment networks. People often wonder exactly when the money will show up in the receiver's account, especially if it's for a time-sensitive bill or splitting a shared expense.
In most cases, the speed of your transfer depends heavily on whether the payment goes through the New Payments Platform (NPP) via Osko, or if it defaults to a standard BSB and account number transfer. Understanding how Bendigo Bank processes these outbound payments can help you set the right expectations for when the funds will actually clear.
Key Payment Methods and Timings
| Category | Details |
|---|---|
| Osko / PayID Transfer | Typically arrives in the NAB account within a few minutes, 24/7. |
| Standard Transfer (BSB & Account) | Usually takes 1 to 2 business days to clear between institutions. |
| First-Time Payment Hold | May be delayed up to 24 hours for security screening. |
| Requirements | Available funds, correct recipient details, and active daily limits. |
How to Pay a NAB Customer from Bendigo Bank
- Log into your banking: Open the Bendigo Bank app or access e-banking on your desktop browser. Enter your PIN or use biometrics to authenticate.
- Start a new payment: Navigate to the 'Pay anyone' or 'Transfer' section from the main menu, and select 'Pay Anyone'.
- Enter recipient details: Choose to pay using a PayID (like a mobile number or email address) or enter the NAB customer's BSB and account number. Using a PayID will typically route the payment through Osko for a faster outcome.
- Add the amount and reference: Type in the amount you wish to send. Add a clear description so the recipient knows what the payment is for.
- Review and authorise: Check the details carefully. You will usually need to confirm the transaction using a secure SMS code or your security token, particularly if it is a new payee.
Troubleshooting Transfer Issues
- MFA or SMS code delays
- Cause: Network congestion or phone carrier issues can sometimes delay the text message containing your security code.
- Simple fix: Ensure your phone has good reception, wait a full two minutes, and then request a new code through the app.
- Fallback action: Call Bendigo Bank support on 1300 236 344 if the code still doesn't arrive after multiple attempts.
- App times out during the transfer
- Cause: A drop in your internet connection or a temporary server timeout can cause the banking app to freeze just as you hit send.
- Simple fix: Close the app entirely, switch from Wi-Fi to mobile data (or vice versa), and log back in. Check your transaction history before trying the payment again to avoid paying twice.
- Fallback action: If the app continues to crash, try logging into e-banking via a desktop web browser instead.
- Payment triggers a security lock
- Cause: Sending a large sum to a new NAB account might trigger the bank's automated fraud monitoring systems, temporarily locking the transaction or your access.
- Simple fix: Check your messages or email for an alert from Bendigo Bank asking you to verify the transaction.
- Fallback action: Contact Bendigo Bank immediately so their fraud team can verify your identity and manually release the funds.
Pro-Tip: To reduce the likelihood of a first-time payment delay, ask the NAB recipient to provide their registered PayID rather than their BSB and account number. PayID transactions are generally designed to be processed via the faster Osko network, which can significantly speed up the arrival time.
Frequently Asked Questions
Why is my Bendigo Bank transfer to NAB taking longer than usual?
If you transferred money to a friend's NAB account for dinner and they haven't received it by the next morning, it is typically due to how the payment was routed. While Osko payments are fast, if you used a traditional BSB and account number, the payment relies on standard overnight clearing processes. This means it only moves on business days and can take up to 48 hours. Furthermore, if it is your very first time paying this specific person, Bendigo Bank might place a temporary 24-hour security hold on the funds to protect you from scams. What you should do next is check your transaction history; if it says "Pending", the bank is still processing it. If it has cleared your account but hasn't arrived after two business days, ask the recipient to check with NAB.
Can I cancel a transfer once I have sent it to a NAB account?
Imagine you type in the wrong account number and accidentally send rent money to a stranger. Because modern banking systems, particularly Osko, process funds very rapidly, money usually leaves your Bendigo Bank account within seconds. Once a payment is fully processed and leaves your account, it cannot be simply cancelled or reversed from your app. The exception to this is if the transaction is still sitting in a "Pending" or "Future-dated" state, where you may have the option to delete it before it clears. If the money has already gone, your practical next step is to call Bendigo Bank immediately to lodge a mistaken internet payment claim, and they will contact NAB on your behalf to try and recover the funds.
Does sending money on a weekend affect the transfer time?
If you buy a second-hand item on a Saturday afternoon and transfer the seller via your phone, the day of the week can impact the timing. When using PayID or the Osko network, the system operates 24/7, meaning the money will generally arrive in the NAB account on weekends and public holidays. However, if the payment falls back to a standard electronic funds transfer (EFT), the banking networks only process these on regular business days. In that scenario, a Saturday payment won't even begin processing until Monday morning. To avoid weekend delays, try to confirm with the recipient that their account is Osko-enabled before you hit send.
