How do I dispute a transaction in Bendigo Bank?

Here’s how a customer of Bendigo Bank can dispute a card transaction, based on the latest guidance from the official Bendigo Bank site and trusted resources.

Reasons to Dispute a Transaction

If you did not authorise a card transaction, or the seller sent you a low-quality product and refuses to refund, you may lodge a dispute.

How to Lodge a Dispute

• Visit your nearest Bendigo Bank branch to speak with a representative directly.
• Call 1300 236 344, select option 2 then option 6 for transaction disputes. Fraud concerns may use 1300 713 212 for 24/7 support.
• Submit a message via online banking or the Bendigo Bank mobile app.
• Download and complete the Card Transaction Dispute Advice form and email it to the Card Disputes Team. You may also fax or mail it if needed.

What to Include and Timeline

The dispute form should include details such as the unauthorised transaction, date/time, reason (e.g. unauthorised, duplicate, faulty goods), and your contact information. Attach any relevant receipt copies, statements or evidence. If your card was lost/stolen make sure your card is closed. Disputes may take up to 45 days to resolve.

Next Steps if Unsatisfied

If you are not satisfied with the outcome, you may escalate your issue by lodging a complaint with the Australian Financial Complaints Authority (AFCA), which handles disputes free of charge.

Summary

If you did not make a transaction with your card or received a faulty product with no refund, you can dispute the transaction by visiting a branch, calling 1300 236 344 (option 2 then 6), sending a message via online banking or mobile app, or completing the Card Transaction Dispute Advice form. Be sure to include all relevant details and documentation. The process may take up to 45 days. If the outcome is unsatisfactory, contact AFCA for further resolution.