How do I make a complaint in Bendigo Bank?

The relationship between clients and banks is extremely important, as it helps both sides improve. When it comes to banks, they often listen to customer feedback, making their services more personalized.

We want to point out that it’s worth leaving not only negative feedback but also positive reviews. Positive feedback serves as motivation to continue working for the benefit of clients.

If you’ve had a negative experience with a bank, of course, you can submit a complaint. Here, we explain how Bendigo Bank clients can do this.

How to Submit a Complaint to Bendigo Bank

Bendigo Bank clients can lodge feedback or complaints through multiple channels to ensure their voices are heard:

• calling 1300 361 911 within Australia (weekdays, 8:30 am–5 pm AEST), or calling +61 3 5485 7911 from overseas
• e‑mailing your feedback to [email protected]
• sending your complaint by mail to:
  Customer Feedback Team, Reply Paid 480, Bendigo VIC 3551
• submitting the issue via the secure online feedback form on the bank’s website
• visiting your local Bendigo Bank branch in person

What to Include and What to Expect

To help resolve your complaint efficiently, you should include:

• your name and contact details;
• a clear description of the issue (product or service involved and what went wrong);
• the desired resolution or outcome.

Bendigo Bank aims to address complaints promptly—where possible, within five business days. If more time is needed, you’ll receive a reference number and details of the person managing your case.

What If You Are Not Satisfied?

If you remain unhappy with the bank’s handling of your complaint, you may escalate it to the Australian Financial Complaints Authority (AFCA), an independent and free dispute resolution service.

Additional support options include appointing an authorised representative—such as a family member, financial counsellor, or legal advisor—to lodge or manage the complaint on your behalf. If needed, interpreter services and the National Relay Service are also available.