If you've lost your BankSA debit or credit card, it's crucial to act swiftly to prevent unauthorized transactions. Fortunately, BankSA provides several secure methods to lock or cancel your card, ensuring your account remains protected.
How to Lock or Cancel Your BankSA Card
Lock Your Card Temporarily
If you've misplaced your card but believe it might turn up, you can temporarily lock it for up to 15 days using the BankSA Mobile Banking app or Internet Banking. This action will prevent any unauthorized transactions during this period. To lock your card:
- Open the BankSA Mobile Banking App and log in to your account.
- Navigate to the "Services" menu located at the bottom of the screen.
- Tap on "My Cards" and then select "Lock card temporarily."
- Choose the card you wish to lock and confirm your selection.
If you find your card within the 15-day period, you can unlock it using the same steps. The card will also be unlocked in any digital wallets it's linked to.
Report Your Card as Lost or Stolen
If you're certain your card is lost or stolen, it's essential to report it immediately to prevent further unauthorized use. You can report your card as lost or stolen through the BankSA Mobile Banking app or Internet Banking. Once reported, your card will be permanently canceled, and a replacement card will be issued to you. If your card was added to a digital wallet, the replacement card details will be updated automatically, allowing you to continue making transactions without activating the new card.
Contact BankSA for Assistance
If you're unable to access the BankSA Mobile Banking app or Internet Banking, or if you need further assistance, you can contact BankSA's customer service team. They are available to help you lock, cancel, or replace your card as needed.
For more detailed information and guidance, visit the official BankSA website: BankSA Card Lock.