Should I inform NAB before my overseas travel?

When planning to travel abroad and use your NAB debit card, it's advisable to inform the bank in advance. This proactive step helps prevent potential security blocks on your card and ensures uninterrupted access to your funds while overseas.

How to Notify NAB of Your Overseas Travel Plans

To keep your cards active and your money safe, you need to tell us about your overseas trip before you leave. You can do this via the NAB app or by calling us on 13 22 65.

Using the NAB App

1. Log into the NAB app on your preferred device.
2. If using iOS, tap More in the menu. If using Android, tap the Menu icon.
3. Tap Travel from the menu list.
4. Tap Add a trip.
5. Specify the country you’re travelling to, then tap Next.
6. Tap Departing to specify your departure date. Select a date from the calendar, then tap Apply.
7. Tap Returning to specify your return date. Select a date from the calendar, then tap Apply.

Using NAB Internet Banking

1. Log into NAB Internet Banking with your 8 to 10-digit NAB ID and password.
2. Select Profile & Settings from the menu.
3. Select Travel notifications from the drop-down menu.
4. In the field labelled Where are you going?, start typing the first country you’re travelling to.
5. When the country you want appears, add it to the trip. You can add multiple countries.

Additional Travel Tips

• Allow Overseas Card Use: Ensure your card is set to allow overseas transactions to prevent any disruptions. This can be done through the NAB app or Internet Banking.
• Update Personal Details: Before departing, verify that your contact information, such as email and phone number, is up to date in the NAB app to receive important notifications.
• Monitor Spending: Utilize the NAB app's Spending feature to track your expenses while traveling, helping you stay within your budget.
• International Transaction Fees: Be aware of potential fees associated with overseas transactions. The NAB Platinum Visa Debit card offers no international transaction fee on purchases, but fees may apply for cash withdrawals. Refer to NAB's official resources for detailed information.

For further assistance or inquiries, please contact NAB's customer support at 13 22 65.