NAB AFL Auskick is a community-based sports program designed to introduce children to Australian Rules Football. While NAB is the naming rights partner of the program and provides exclusive benefits to bank customers, the registration process itself is managed by the AFL through the PlayHQ platform. This separation means that your initial point of contact for the registration discount is via your banking app, while the final enrolment and payment occur on the official AFL portal.
To participate, parents or guardians must select a local Auskick centre, which are typically hosted by community football clubs or schools. Because each centre operates with specific volunteer availability and capacity constraints, it is recommended to secure your registration before the season start date to ensure a spot is available for your child.
| Category | Details |
|---|---|
| Methods | NAB Mobile App (for discount) and PlayHQ (for registration) |
| Processing Time | Registration is completed during the online session; immediate confirmation |
| Eligibility | Children turning 5 to 12 in the calendar year |
| Key Requirements | NAB App (for discount), PlayHQ account, and local centre selection |
Step-by-Step Guide to Registration
- Log into your NAB mobile app and tap the 'Goodies' tile on the Accounts screen to locate the current Auskick discount offer.
- Select 'Claim offer' to generate your unique discount code; copy this code for use during the registration checkout.
- Navigate to the official 'Play AFL' website and use the 'Find a Centre' tool to select your preferred local Auskick location based on your postcode.
- Follow the link to the PlayHQ website to start the registration process for that specific centre.
- Create a PlayHQ account or log in if you have registered previously, and complete the participant details for your child.
- Enter your discount code in the payment section to apply the NAB customer reduction, then finalise the registration fee payment.
Troubleshooting Common Access Issues
1. MFA / Login Issues
- Cause: You cannot access the NAB app to retrieve your discount code because the multi-factor authentication (MFA) SMS is not arriving on your device.
- Simple Fix: Ensure your phone has a stable network connection. If the issue persists, wait two minutes and attempt to request a new security code.
- Fallback Action: Use the direct PlayHQ registration link without the discount if time is critical, or contact NAB support to verify your registered mobile number.
2. Browser or App Errors
- Cause: The PlayHQ registration portal fails to load or shows a session error when you attempt to finalise payment.
- Simple Fix: Clear your browser cache and cookies, or open the link in a private (incognito) window to ensure a clean session.
- Fallback Action: Attempt registration on a different device or browser, such as moving from a mobile device to a desktop computer.
3. Locked Account / ID / Access Issues
- Cause: Your PlayHQ account is locked due to incorrect password attempts, preventing you from completing the child's enrolment.
- Simple Fix: Use the 'Forgot Password' link on the PlayHQ login page to reset your access via the email address registered to your profile.
- Fallback Action: Contact the PlayHQ support team via their online help portal to request a manual unlock of your parent profile.
Pro-Tip: Register early. Local Auskick centres are run by volunteers and often have strict participant caps to maintain safe coach-to-player ratios. Once a centre reaches its capacity, registration closes for that location, and you may be forced to choose a centre further from your home.
Frequently Asked Questions
Q: Why does the registration fee differ between local centres?
The costs for the Auskick program are determined at the centre level to cover local expenses, such as field hire, equipment maintenance, and administrative costs. While the national program provides the structure and participant packs, local centres may have different operational costs. Before you register, click on your chosen centre in the PlayHQ portal to view the specific fee structure for that location.
Q: Can I register my child if they are younger than 5?
The program is designed for children from the calendar year they turn 5. This age threshold exists because the program curriculum focuses on developmental physical skills and group interactions appropriate for that stage. Allowing younger children to join can sometimes impact the safety and engagement level of the entire group. If your child is turning 4, wait until the next season, or check with your local centre coordinator to see if they offer any "Come and Try" sessions for younger age groups.
