Closing your ANZ bank account is a straightforward process, but it’s important to follow the correct steps to avoid fees or missed payments. This guide explains how to close your account safely and what to prepare before doing so.
Steps to Close Your ANZ Account
Follow these steps to close your account:
- Ensure all pending transactions have cleared and your account balance is zero.
- Transfer remaining funds to another account or withdraw your money.
- Contact ANZ via Internet Banking, phone, or visit a branch to request account closure.
Closing Your Account Online
You can request account closure via ANZ Internet Banking:
- Log in to ANZ Internet Banking.
- Go to Profile & Settings > Close Account.
- Follow the prompts to verify your identity and submit the closure request.
Closing Your Account by Phone
Call ANZ to close your account:
- Phone: 13 13 14 (available 24/7)
- Provide your account details and confirm your identity.
Closing a Joint Account
For joint accounts, all account holders must authorize the closure:
- Both account holders may need to visit a branch or verify identity via Internet Banking.
- Ensure all funds are distributed according to agreement before closing.
Required Documentation
You may need the following:
- Valid photo identification (passport or driver’s license)
- Account details for the account being closed
- Any associated cards or cheque books
Preventing Issues After Closure
- Cancel any scheduled payments or direct debits linked to the account.
- Keep a record of your final statement.
- Check that any fees or pending transactions have been cleared.
Contact ANZ for Assistance
If you have questions or need help closing your account:
- Phone: 13 13 14 (24/7)
- Website: ANZ Support Centre
- Visit your nearest ANZ branch
Frequently Asked Questions (FAQ)
- How long does it take to close my ANZ account?
- Typically, account closure is processed within 1–3 business days after all pending transactions are cleared.
- Can I close my account if I have an overdraft?
- You must repay any outstanding overdraft or loan before the account can be closed.
- Will I receive a final statement?
- Yes, ANZ will provide a final statement confirming your account closure and final balance.
- Can I reopen a closed ANZ account?
- Yes, you can open a new ANZ account, but it may not retain the same account number or features.
- Are there fees for closing my account?
- Generally, ANZ does not charge fees for closing accounts, but check for any remaining account fees before closing.