Updating your personal details in ANZ Internet Banking is easy and ensures that your account information remains accurate. You can update your address, phone number, email, and other personal information securely online.
Logging into ANZ Internet Banking
To start updating your personal details, log in to your account:
- Go to ANZ Internet Banking.
- Enter your Customer Registration Number (CRN) or login ID and password.
- Complete any two-factor authentication if prompted.
Updating Your Address
Follow these steps to update your residential or postal address:
- Log in to ANZ Internet Banking.
- Select Profile & Settings from the main menu.
- Click Personal Details and choose Update Address.
- Enter your new address and confirm the changes.
Changing Your Phone Number or Email
To update your contact information:
- Go to Profile & Settings after logging in.
- Select Contact Details.
- Update your mobile number or email address.
- Click Save Changes to confirm.
Updating Your Legal or Preferred Name
To update your name on your ANZ account:
- Access Profile & Settings in Internet Banking.
- Click Personal Details and then Change Name.
- Provide the required identification documents.
- Submit the changes for verification by ANZ.
Managing Your Contact Preferences
ANZ allows you to manage how they contact you for important notifications:
- Email alerts
- SMS notifications
- Paper statements
Adjust these preferences under Profile & Settings > Contact Preferences.
Contacting ANZ for Assistance
If you need help updating your details:
- Phone: 13 13 14 (24/7)
- Website: ANZ Support Centre
- Visit your nearest ANZ branch for in-person assistance
Frequently Asked Questions (FAQ)
- Can I change my details if I am overseas?
- Yes, you can update some details online. For name changes or other sensitive info, contact ANZ directly.
- How long does it take for updates to take effect?
- Most updates are immediate, but some changes, like legal name updates, may require verification and take a few business days.
- Is it safe to update my personal details online?
- Yes, ANZ Internet Banking uses secure encryption and two-factor authentication to protect your information.
- Can I update my joint account details online?
- Yes, but both account holders may need to verify certain changes depending on the update type.
- Do I need to submit documents for every update?
- Minor changes like phone or email usually do not require documents, but legal name or address changes may require proof.