How do I use BPAY in Suncorp?

Suncorp Bank customers can use BPAY® to pay bills conveniently through Internet Banking, the mobile app, or Telephone Banking. Below is an updated guide on how to initiate a BPAY payment, processing times, and daily payment limits.

Paying via Internet Banking or the Mobile App

1. Log in to Internet Banking or the Suncorp Bank App.
2. Navigate to the BPAY – Pay Bills section.
3. Enter the biller code and your customer reference number as shown on your bill.
4. Enter the payment amount and select the account to debit.
5. Follow the on-screen prompts to confirm your payment.

Paying via Telephone Banking

1. Call Suncorp Telephone Banking on 13 11 25.
2. Enter your 14-digit card number (or account number) followed by your TAC if needed.
3. Press 3 for “Transfer money and BPAY.”
4. Press 3 again to access the BPAY payment function.
5. Follow the voice prompts to enter biller details, amount, and confirm the payment.

Processing Time

BPAY payments are typically processed within 1–3 business days. Payments submitted after the daily cut-off time will be processed on the next business day.

Daily Payment Limits

The standard daily combined limit for external payments — including BPAY and transfers to other banks — is AUD 5,000 by default.

• You can increase this limit to up to AUD 50,000 per day using the Suncorp Bank Secured App to generate a Security Token.
• For payments exceeding AUD 3,000 in a single day, you may be prompted to authorize using a Security Token Code.

Summary

You can pay your bills with BPAY at Suncorp via Internet Banking, the mobile app, or Telephone Banking (call 13 11 25). Payments generally process within 1–3 business days, and the default daily limit is AUD 5,000, which can be increased via the Secured App if needed.