Maintaining a steady supply of thermal paper rolls is essential for keeping your business running without interruption. If your EFTPOS terminal is running low on paper, NAB provides a dedicated channel for merchants to order replenishment stationery, typically through the Merchant Services Portal or by contacting your specific terminal support team.
Before placing an order, it is helpful to confirm your specific terminal model, as different devices require different paper widths and core sizes. Using the incorrect paper size can cause the printer to jam or fail to feed correctly, which may lead to terminal errors during customer transactions.
| Category | Details |
|---|---|
| Methods | NAB Merchant Portal, dedicated Merchant Support phone line |
| Processing Time | Standard courier delivery (varies by regional location) |
| Eligibility | Active NAB merchant account holders |
| Key Requirements | Merchant ID, correct terminal model number, verified shipping address |
Order from your EFTPOS Terminal
- Tap the Func key on your terminal
- Enter 30 on the PINPad and press ENTER
- Confirm by pressing ENTER again
The EFTPOS rolls will be dispatched to your business within 2–5 business days.
Order by Phone
- Call the NAB EFTPOS support line: 1300-369-852
- Select option 4 for EFTPOS roll orders
- Provide any required details to complete the order
Orders placed by phone will also be delivered within 2–5 business days.
Pro-Tip: Check your paper supply at the start of each month rather than waiting for the low-paper warning on your terminal screen. Ordering a sufficient quantity to cover your projected transaction volume for the next 90 days reduces the risk of running out during peak business hours and saves on repeated shipping costs.
Frequently Asked Questions
Q: Why did my terminal reject the new paper rolls I bought elsewhere?
EFTPOS terminals have precise sensors that detect paper thickness, roll diameter, and thermal coating quality. If you source paper from a third-party supplier, it may not meet the terminal's technical specifications, leading to "paper jam" errors or the printer failing to register that a roll is present. What this means is that while generic rolls might be cheaper, they often cause operational delays. Contact support to confirm the exact paper dimensions for your terminal model before sourcing supplies independently.
Q: How long does it take for the replacement rolls to arrive?
Stationery orders are dispatched via standard courier services, and delivery times depend on your business location. Regional or remote locations may experience longer transit times compared to metropolitan areas. If your order has not arrived within five business days, check your Merchant Portal dashboard for a tracking number. If no tracking information is available, call the Merchant Support line with your order reference number to confirm the dispatch status.
