If you have decided to close your Bendigo Bank account, you will need to follow a specific process to ensure all financial obligations are met. Because accounts can be linked to various automatic services, it is important to prepare your account beforehand to avoid any unexpected issues or failed payments.
You can initiate the closure of a personal bank account by visiting a branch or by contacting the bank directly. Unlike some other institutions that allow full closure via an app, Bendigo Bank generally requires you to speak with staff or provide a completed closure request to ensure your identification is verified and your funds are securely disbursed.
Key Information
| Category | Details |
|---|---|
| Methods | In-person at a branch or by phone |
| Processing Time | Same-day for in-branch; 3–5 business days for mail/form requests |
| Eligibility | Must be the account holder or authorized signatory |
| Key Requirements | Zero balance, ID verification, and cancellation of recurring payments |
Step-by-Step Closure Guide
1. Cancel all active direct debits, periodic payments, and future-dated transfers linked to your account.
2. Ensure any outstanding cheques have been presented and cleared.
3. Update your salary or regular income details to your new banking account.
4. Withdraw or transfer your remaining balance to a different account so that the account reaches a $0 balance.
5. Visit your local Bendigo Bank branch with valid photo identification, or call 1300 236 344 to speak with a representative.
6. If you cannot visit a branch, you may use the bank's official Account Closure Request Form to submit your instructions.
Troubleshooting Account Closures
MFA or Login Issues
Cause: If you are trying to transfer the remaining balance online before closing and your MFA (security token) is not working, you will be unable to clear the funds.
Simple Fix: Sync your security token or request a reset via the banking app.
Fallback: Visit a branch where staff can verify your identity and help you move the final balance to your new account.
Browser or App Errors
Cause: Attempting to manage complex account changes or closure requests through an outdated app version can lead to unresponsive screens.
Simple Fix: Update the app to the latest version or use a different web browser if you are attempting to download closure forms.
Fallback: Call the customer service line to confirm if you can submit the request via an alternative channel.
Locked Account or Access Issues
Cause: If your account is temporarily locked, you cannot transfer the final balance, which is a requirement for closure.
Simple Fix: Wait for standard security locks to clear if they were triggered by a minor error.
Fallback: Contact the bank immediately at 1300 236 344, as you must resolve the account status with a consultant before the closure can proceed.
Pro-Tip: Before closing your account, download at least 6 months of transaction history and e-statements. Once the account is formally closed and removed from your e-banking portal, you will no longer be able to access your records, which may be needed later for tax purposes or proof of income.
Frequently Asked Questions
Q: Why do I need to clear my direct debits before I close the account?
If a direct debit attempts to pull funds from an account that is already closed, the transaction will fail, and the merchant may charge you a dishonour fee. The system logic requires your account to be free of pending obligations to prevent these failed transactions. Check your statement for the past few months to ensure you haven't missed a quarterly payment, then contact your service providers to update your payment details.
Q: What happens if I have money left in the account when I request closure?
The bank cannot close an account that has a positive balance. You will be asked to provide instructions on how to disburse the remaining funds, such as transferring them to an external bank account or requesting a bank cheque. Ensure you have the BSB and account number of your destination account ready when you speak to the bank staff.
Q: Can I close a joint account on my own?
For joint accounts, the bank generally requires all account holders to provide their consent for closure. This ensures that both parties are aware that the account is being terminated and that any remaining funds are distributed according to your instructions. Bring both account holders to the branch or contact the bank together by phone to avoid delays.
