If you have been looking for your superannuation balance within the Commonwealth Bank app or NetBank, you may have noticed it is no longer visible. This is because Commonwealth Bank completed the sale of its superannuation business, Colonial First State (CFS), and is no longer the operator of those funds.
For most customers, this means your superannuation account is now managed by a different entity, or you may have moved to a different provider entirely. To manage your contributions, change investment options, or update your personal details, you will need to access the portal of your current superannuation provider directly, rather than through your CommBank banking login.
Superannuation Access and Management
| Category | Details |
|---|---|
| Primary Access | Directly via the provider's member portal (e.g., Colonial First State) |
| Visibility | No longer visible in CommBank NetBank or the CommBank App |
| Processing Time | Investment changes typically take 1–3 business days to reflect |
| Requirements | Member number, tax file number (TFN), and registered email address |
What is Commonwealth Group Super?
Commonwealth Group Super is for Commonwealth Bank Group employees, former collaborators, and their consorts.
To open the Super Group an employee of Commonwealth Bank should
- choose Commonwealth Bank Group Super
- clarify in the accounting department possible deductions to fund from his wage
- Accumulate Plus account will be opened in your name
- select a super choice and transfer your funds from the previous fund if it exists
Commonwealth Bank Group Super ABN is 76 074 519 798.
Commonwealth Bank Group Super USI is 24248426878201.
If you have additional questions, you may call 1800-023-928.
Troubleshooting Account Issues
Login and Authentication
You may find that your CommBank login credentials do not work on your new superannuation provider's portal. This is standard, as these systems operate independently. Use the 'Forgot Password' feature on the provider's sign-in page to set up new credentials specific to that fund.
Browser and App Errors
If the provider's member portal is not loading correctly, try clearing your browser’s cache or using an alternative web browser. If you are using a mobile app, ensure you are running the latest version from your device's app store. If issues persist, the platform may be undergoing scheduled maintenance.
Account Access Denied
If you are blocked from accessing your account, it could be due to a mismatched email address or an out-of-date TFN on record. Contact the fund’s member services team directly via the phone number listed on their official website. Have your TFN and identification documents ready for verification.
Pro-Tip: To avoid future confusion, link your superannuation account to your myGov account. This provides a single view of all your superannuation balances and ensures you receive official correspondence from the ATO regarding your accounts, regardless of which provider manages your funds.
Frequently Asked Questions
Why can't I see my super in the CommBank app anymore?
Commonwealth Bank sold its superannuation business, Colonial First State (CFS), several years ago. Because CommBank is no longer the operator of these funds, the technical integration between the bank and the superannuation portal has been removed. If you are looking for your balance, you will need to log into the specific member portal for your fund. Check your last annual statement from your provider to confirm which platform you should be using.
How do I update my investment options if I have moved?
Once you have identified your current provider via myGov, you must log into their specific member dashboard. Investment options are usually found under 'Investment choices' or 'Manage investments.' Keep in mind that changes made to your investment strategy can take a few business days to process and may impact your balance depending on market movements during that time. If you are unsure about which strategy to select, consider reading the Product Disclosure Statement (PDS) available on the fund's website.
What if I have lost track of where my super is held?
It is common to lose track of superannuation when changing jobs or providers. You do not need to contact individual banks to find your money. Simply log into your myGov account linked to the ATO. The 'Super' section will display all accounts currently holding money in your name. If you find multiple accounts, you may have the option to consolidate them into your preferred fund to simplify your management, but check for any exit fees or insurance implications before closing any account.
