Understanding Business Payment Systems
For Australian business owners, having a reliable way to process customer card transactions is an essential part of daily operations. Bendigo Bank provides its merchant facilities in partnership with Tyro. This means that while your core business banking relationship remains with Bendigo, the physical EFTPOS terminals and eCommerce gateways run on Tyro’s payment infrastructure.
Setting up this dual system involves establishing a merchant agreement, configuring your hardware, and linking a settlement account where your daily takings will be deposited. Knowing the sequence of this setup and how the funds move between Tyro and your Bendigo Bank account can help you manage your cash flow more effectively.
Key Terminal and Settlement Information
| Category | Details |
|---|---|
| Available methods | Tyro EFTPOS machines, eCommerce gateways, and MOTO processing |
| Processing time | Settlement funds typically sweep to the bank on the next business day |
| Standard eligibility | Registered Australian business with a valid ABN and a business account |
| Key requirements | Approved application, verified business details, and POS compatibility |
New customers can apply for Tyro EFTPOS at the link. Just switch and follow the prompts.
Troubleshooting Portal and Terminal Issues
MFA and Portal Login Issues
Cause: When accessing the merchant web portal to view your daily Bendigo Bank settlements, your security SMS code might delay due to local network congestion or carrier blocking.
Simple fix: Wait a few minutes before requesting a new authentication code. If you recently changed mobile providers, restart your phone to refresh the network connection.
Fallback action: Call the Tyro-Bendigo merchant support line to verify your identity over the phone and manually update your primary administrator contact number.
Browser or Mobile App Errors
Cause: The merchant reporting app may freeze or display a timeout error when generating transaction summaries, usually caused by stored cache data or a dropped internet connection.
Simple fix: Force close the application on your device, clear the app cache in your settings, and attempt to reload the dashboard on a stable Wi-Fi connection.
Fallback action: Reinstall the application from the official store. If the web dashboard still won't load on your computer, submit an IT support ticket through the main website.
Locked Account and ID Access Issues
Cause: Entering incorrect login credentials multiple times will typically trigger an automatic security lock on your EFTPOS Administrator profile to protect your financial data.
Simple fix: Use the "forgot password" prompt on the login screen to verify your identity via your registered admin email and reset your access credentials.
Fallback action: If you are locked out of the primary profile entirely and the reset email fails, a registered business director must contact support with physical ID to reset the master account.
Pro-Tip: Nominating an active Bendigo Bank business account as your primary settlement account generally improves the speed of your cash flow. Under the partnership arrangement, Tyro sweeps funds into Bendigo Bank first, which then clears the funds into your account. Using an external bank for settlement can add an extra business day to this clearing process.
Frequently Asked Questions
Why was my daily terminal settlement delayed?
This typically occurs if a large or unusual transaction is flagged for manual review, or if the settlement occurred after the daily cut-off time. While funds are swept automatically, weekends or public holidays can pause the clearing process across the broader Australian banking network. If you notice a delay, keep in mind that manual reviews can take a full business day. If your funds haven’t arrived by the second business day, check your merchant portal for specific alert notices, then contact support for a payment trace.
How does the system handle customer refunds?
When you process a refund through your EFTPOS terminal, the system generally deducts the amount from your next daily settlement batch rather than pulling funds directly from your Bendigo Bank account in real-time. However, if your daily takings are lower than the refunded amount, the system will eventually debit your nominated settlement account to cover the shortfall. To avoid overdrawn fees or declined refunds, you should ensure you maintain a sufficient balance buffer in your business account during heavy return periods.
What should I do if my point-of-sale system loses connection to the terminal?
Connectivity drops are usually caused by local Wi-Fi interference or a physical cable fault between the terminal and your cash register. The terminal relies on active internet access to authorise payments with the bank, so a broken link will halt transactions. In this situation, switch the terminal to its backup mobile network if your device has a SIM card, restart both the terminal and your register software, and attempt a test transaction to confirm the link is restored.
