Financial Planning and Advice with Bendigo Bank

How to Access Financial Planning and Wealth Services

Olesya Krasavtseva
Fact-checked by Olesya Krasavtseva
Content Editor at Prostobank Consulting Prostobank Consulting Logo
Updated: 01.09.2026
Table of Contents

Understanding Your Wealth Management Options

Navigating your financial future, whether you are saving for a home deposit, preparing for a destination wedding, or structuring your retirement, often requires professional guidance. Bendigo Bank offers a tiered approach to financial planning, beginning with their free Wealth Concierge service. This team provides general financial advice, helping to answer broad questions about investing, insurance, and retirement without evaluating your specific personal circumstances.

If your situation requires a tailored strategy, the Wealth Concierge acts as a bridge. They can assess your basic needs and seamlessly refer you to a licensed financial planner who will dive deeply into your individual objectives. This structured pathway ensures you receive the appropriate level of advice—from understanding basic product features to developing comprehensive portfolio management strategies.

Key Financial Advice Services

Category Details
Available services Wealth Concierge (general advice) and Financial Planner referrals
Service methods Phone consultation, email enquiry, or branch referral
Eligibility Open to all individuals seeking wealth management guidance
Key requirements Clear outline of financial goals for the initial consultation

Which type of advice suits you best?

Securing the right financial guidance can put you on the best path toward reaching your financial goals.

Whether you are saving for a home deposit, planning a destination wedding, or preparing for a comfortable retirement, our experienced Wealth Concierge team is here to help. They provide complimentary general financial advice, can guide you through our self-service options, or seamlessly refer you to a dedicated financial planner if you need tailored recommendations. Best of all, this initial service is completely free.

How can the Wealth Concierge team help?

  • Help you grow, protect, and manage your wealth.

  • Answer your questions regarding investments, insurance, and retirement planning.

  • Boost your overall financial wellbeing and build your confidence in managing money.

General Financial Advice

General advice is broad and is not tailored to your specific personal circumstances, goals, or financial objectives. Our Wealth Concierge team can answer your questions about various financial products and services, outlining their:

  • Features

  • Benefits

  • Potential drawbacks

  • Eligibility requirements

With general advice, it is up to you to evaluate the information, decide what aligns with your needs, and take the appropriate next steps.

Understanding Market Volatility It is completely normal to feel concerned about the value of your superannuation or investments during a market downturn. While economic disruptions can be unsettling, periodic dips in the financial markets are a common and expected part of investing. [Learn more]

Personal Financial Advice

Personal advice is fully customized to your unique financial situation and future objectives. A qualified financial planner will thoroughly review your circumstances to provide actionable recommendations built exclusively around your needs.

Additionally, financial planners offer comprehensive wealth management services, including:

  • Retirement planning and strategy

  • Investment structuring

  • Portfolio management

  • Life and risk insurance

  • Tax and business succession planning

  • Debt and cash flow management

  • Aged-care financial planning

If you need tailored advice that factors in your specific situation, the Wealth Concierge team can smoothly refer you to a licensed financial adviser.

Ready for the next step?

A Wealth Concierge team member can contact you by phone or email to discuss your needs, offer complimentary general guidance, or set up a meeting with a financial planner if you require personalized advice.

  • Call us: 1300 236 344

  • Make an enquiry

  • Find a branch

Frequently Asked Questions

What is the difference between general and personal financial advice?

General financial advice, provided by the Bendigo Bank Wealth Concierge, focuses on the features, benefits, and drawbacks of financial products without taking your specific financial situation into account. It is broad and educational. Personal financial advice, however, is provided by a licensed financial planner who will examine your specific income, debts, and life goals to recommend tailored strategies like tax planning or portfolio management. When you speak to the Concierge, they will help identify which level of advice suits your current needs so you can take the right next step.

Will I have to pay to speak with someone about my finances?

Your initial interactions with the Bendigo Bank Wealth Concierge team are entirely free of charge. This service is designed to give you a foundational understanding of your options and help you map out your next steps. However, a major limitation is that if your situation requires a formal, personalised "Statement of Advice" (SOA) from a licensed financial planner, there will be fees associated with that comprehensive service. The planner will outline all specific costs upfront during your first referral meeting before any chargeable work begins.

Official Bank Information

Bendigo Bank

Support: 1 300 361 911

SWIFT Code: BENDAU3B

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Bank's Services and Products

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Personal Banking

Personal credit cards

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Must be 18 years of age or olderMust be an Australian citizen, permanent resident, or holder of eligible visa subclasses (188, 489, 491, 494, 482) with at least 12 months remainingMust receive a regular, verifiable income (PAYG, selfemployed, or superannuation)Must not be currently bankrupt or insolventIncludes up to 55 days interestfree on purchase transactionsIncludes complimentary international travel insurance for up to 3 consecutive months (for individuals under 81 years)Includes 90day purchase protection and extended warranty on covered purchases

Personal savings accounts

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Must be an Australian citizen or resident to applyNew customers signing up via the app require an Australian Driver's licence or Australian Passport for identity verificationEarns a straightforward ongoing variable base interest rate of 3.55% p.a. regardless of savings balance or transaction volumeInterest is calculated daily and paid monthlyJoint or business accounts cannot be opened via the mobile application and require visiting a physical branch

Personal transaction accounts

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Must be an Australian citizen or resident aged 55 years or aboveStrictly restricted to retirees, selffunded retirees, or recipients of a Centrelink aged pension or Department of Veterans Affairs (DVA) administered pensionNot available for business account structures (joint accounts must be opened inbranch)New customers applying via the app require an Australian Driver's licence or Australian Passport for identity verificationEarns a stepped interest rate calculated daily and paid monthly based on balance tiers: 0.35% p.a. on $0$9,999.99; 1.70% p.a. on $10,000$49,999.99; 2.20% p.a. on $50,000$249,999.99; and 2.50% p.a. on balances of $250,000 and aboveIncludes a Debit Mastercard with 24/7 fraud monitoring and robust security features

Loans & Mortgages

Personal Car loans

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Requires physical security (new or used car, or refinancing an existing car loan)Loan terms must be between 1 and 7 years (365 to 2555 days)Fixed interest rate of 9.54% p.a. with a comparison rate of 10.26% p.a.Offers flexible repayment options on a weekly, fortnightly, or monthly scheduleIncludes a free online redraw facility with unlimited extra repayments

Personal loans

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Loan must be used for eligible green purposes such as solar power systems, grey water treatment systems, or electric vehicle charging stationsMinimum loan amount is $2000Loan terms must range between 1 and 7 years (365 to 2555 days)Fixed interest rate of 8.24% p.a. with a comparison rate of 9.27% p.a.No security or physical collateral is required to secure the loanOffers flexible repayment options on a weekly, fortnightly, or monthly scheduleIncludes an online redraw facility with unlimited additional repayments

Business Solutions

Business accounts

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Designed for businesses with low transaction frequencyRequires registration for ebanking or phone banking services for digital transfersAllows linking an optional overdraft facility subject to approvalIntegrates with accounting software including MYOB and XeroProvides eligibility for Mastercard Easy Savings Specials partner discounts

Business credit cards

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Offers up to 44 days interest free on purchasesProvides flexible liability options: Company liability (for company structures), Individual liability (for sole traders or employees), and Joint and several liability (for partnerships)Allows individual spending limits to be set for each cardholderFeatures 24/7 fraud monitoring and zero liability for unauthorised transactionsSupports transaction uploads to accounting software such as MYOBIncludes access to business offers through Mastercard Easy Saver Specials

Business savings

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Applicants must be over the age of 18 and an Australian citizen or residentRequires a valid identity document such as an Australian Driver's licence, Medicare card, or PassportMinimum investment amount is $1000, while the special rate table applies to balances up to $5,000,000Investment terms range from 1 month (30 days) up to 60 months (2190 days)Interest payment frequency options include at maturity, monthly, quarterly, halfyearly, or yearly depending on the selected termDeposits are protected under the Financial Claims Scheme guarantee provisionsJoint or business accounts cannot be completed via the app and require visiting a physical branch

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