If you are researching Bankwest merchant services, it is important to understand that the bank has significantly restructured its business banking operations in recent years. Bankwest has phased out many of its business banking products—including merchant services and some business accounts—as part of a strategic shift. All commercial clients and merchant facilities have been successfully migrated to its parent company, the Commonwealth Bank of Australia (CBA).
This means that all previous Bankwest merchant products are now managed through CommBank's industry-leading business ecosystem. Whether you require physical EFTPOS terminals for a retail storefront or a secure eCommerce payment gateway, you will now utilize CBA's suite of merchant solutions. Below is a guide on navigating this transition and accessing your new merchant portals.
Bankwest to CommBank Merchant Transition
| Category | Details |
|---|---|
| EFTPOS Terminals | Legacy Bankwest terminals have been replaced by CommBank Smart and Essential EFTPOS devices. |
| eCommerce Solutions | Online payment gateways are now powered by CommBank's PowerBoard and BPOINT systems. |
| Settlement Accounts | Merchant settlements are now directed to your linked CBA Business Transaction Account. |
| Management Portal | Access and reporting are handled securely via the CommBiz or NetBank for Business platforms. |
Ways to apply for the service
Since the Bankwest Online Business Banking portal is permanently closed, нou can apply using several methods, depending on whether you are already a customer of the bank (group):
1. Online for existing customers (Fastest method) If you already have an account and use CommBank online banking, you can save a lot of time.
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Log in to NetBank.
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The system will automatically pre-fill your existing details, allowing you to complete the application for a terminal or payment gateway in just a few clicks.
2. Online for new customers If you are not yet a CommBank customer or do not use online banking, you can fill out the standard application form on the bank's website. The entire process typically takes about 15 minutes.
3. Order by phone If you need advice on exactly which solution to choose (a physical EFTPOS terminal, an online gateway, or a smartphone solution), you can call the bank's merchant specialists:
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Phone number: 1800 730 554
Troubleshooting Common CommBiz Portal Issues
If you experience difficulties accessing your new CommBank merchant dashboard, these are the most common solutions:
- MFA (Multi-Factor Authentication) Delays: If your secure CommBiz physical token or eToken code fails to authenticate, ensure the mobile app is properly synced. If using SMS, wait a full 60 seconds before requesting a new code to avoid system conflicts.
- Browser Errors: The CommBiz portal requires high-security browser settings. If the page loops or hangs when trying to view a settlement report, clear your browser cache or open an Incognito Window to force a clean session.
- Locked ID: Entering your password incorrectly three times will lock your CommBiz ID. You must use the Forgotten Password prompt or contact the CommBank Merchant Helpdesk directly to reset your credentials.
Pro-Tip: To make your daily reconciliation faster and more efficient, set up automated data feeds from your CommBiz merchant account directly to your accounting software (such as Xero or MYOB). This eliminates manual data entry and ensures your end-of-day EFTPOS settlements match your ledger automatically.
Frequently Asked Questions
Can I still use my old Bankwest EFTPOS terminal?
No, all legacy Bankwest EFTPOS terminals were deactivated following the business banking closure in early 2025. If you did not receive a replacement CommBank Smart terminal during the transition, you must contact CBA Merchant Support immediately to order a new device.
How do I access my historical Bankwest merchant statements?
Because the Bankwest business portals are now completely offline, you cannot download old statements directly. You must contact the CommBank business transition support team to request archived copies of your historical Bankwest merchant transaction records for tax or auditing purposes.
