BankSA merchant services contact

BankSA offers comprehensive merchant services to help businesses manage payments efficiently. Whether you're setting up a new EFTPOS terminal, need technical support, or have questions about fees, this guide provides essential contact information and resources to assist you.

Merchant Helpdesk Contact Information

For all merchant-related inquiries, BankSA provides dedicated support through their Merchant Helpdesk:

• Phone: 1300 130 190 (Available 24/7)
• International: +61 2 9155 7818 (From overseas)

For more details, visit the official Merchant Support page: https://www.banksa.com.au/business/payment-solutions/merchant-support

Types of Merchant Services Offered

BankSA provides a range of merchant services tailored to different business needs:

• EFTPOS Now: A mobile solution ideal for small businesses, cafes, and tradespeople.
• EFTPOS Connect: Suitable for larger retailers and businesses requiring integration with POS systems.
• eCommerce Solutions: For businesses looking to accept online payments securely.
• Customised Solutions: Tailored payment solutions for unique business requirements.

Common Merchant Services Inquiries

Here are some common topics and how to address them:

• Technical Support: For issues like terminal malfunctions or connectivity problems, contact the Merchant Helpdesk at 1300 130 190.
• Ordering Supplies: To order EFTPOS paper rolls or accessories, call the Merchant Helpdesk and select option 3 and then option 1. Alternatively, order online at: https://www.banksa.com.au/business/payment-solutions/merchant-support/order-stationery-online
• Merchant Choice Routing (MCR): To activate MCR on your terminals, call 1300 130 190 or speak to your Relationship Manager. Learn more at: https://www.banksa.com.au/business/payment-solutions/merchant-choice-routing
• Fraud Protection: For assistance with disabling MOTO functionality or other security concerns, contact the Merchant Helpdesk at 1300 130 190. More information is available at: https://www.banksa.com.au/business/payment-solutions/merchant-support/fraud-protection

Frequently Asked Questions (FAQ)

How do I activate my EFTPOS terminal?

To activate your terminal, call the Merchant Helpdesk at 1300 130 190 (available 24/7).

What should I do if my terminal isn't working?

If your terminal isn't functioning correctly, refer to the troubleshooting guide or contact the Merchant Helpdesk for assistance: https://www.banksa.com.au/business/payment-solutions/eftpos-Help

How can I change my business address or contact details?

To update your business information, complete the relevant forms available at: https://www.banksa.com.au/business/payment-solutions/merchant-support/merchant-forms

What are the fees associated with BankSA's merchant services?

BankSA offers transparent pricing with no lock-in contracts. For detailed information on fees, visit: https://www.banksa.com.au/business/payment-solutions/eftpos-fees