Your Beyond Bank member number is the unique identifier for your membership and is required for logging into internet banking or the mobile app. If you do not have it to hand, there are several straightforward ways to locate it without needing to call the bank.
Most members find their number printed directly on their banking documentation or by checking their digital banking profile. If you have misplaced these items or cannot access your account, the bank’s support team can provide your number once they have verified your identity.
Finding Your Member Number
| Category | Details |
|---|---|
| Physical Location | Front of your Beyond Bank card or top of your account statement |
| Digital Location | Mobile App: Useful Info > App Details (when logged in) |
| Support Channels | Phone (13 25 85) or in-branch visit |
| Requirements | Proof of identity for phone or in-branch requests |
How to Retrieve Your Number
You can usually find your number using one of the following methods:
- Check your card: Your member number is often printed on the front of your Beyond Bank access card.
- Review your statements: Look at the top of the first page of any recent Beyond Bank account statement.
- Use the Mobile App: If you are already logged into the app on another device, go to the menu, select "Useful Info," and tap "App Details" to view your number.
- Contact Support: If none of the above are available, call 13 25 85 or visit a local branch. A consultant will verify your identity before providing your number.
Troubleshooting
1. Login Access Issues
- Cause: If you are trying to log in but don't have your member number, you cannot proceed with self-service password resets.
- Simple Fix: Try the methods above (card or statement) first to locate the number.
- Fallback Action: Call 13 25 85 to have a consultant verify your identity and provide the number.
2. App Not Displaying Details
- Cause: You may be using an outdated version of the app, or you are not fully logged into your profile.
- Simple Fix: Ensure your app is updated via the App Store or Google Play Store and try re-logging in.
- Fallback Action: Contact support if your app details menu remains inaccessible.
3. Unable to Verify Identity
- Cause: When calling or visiting a branch, if you cannot provide sufficient identification, the bank cannot disclose your member number for security reasons.
- Simple Fix: Have your driver’s licence, passport, or Medicare card ready before contacting the bank.
- Fallback Action: Visit a branch in person with primary identification documents to resolve the identity check.
Pro-Tip: Once you find your member number, store it securely in a password manager or a private note. Never share this number or your banking password with anyone, including individuals claiming to be from the bank.
Frequently Asked Questions
Is my member number the same as my account number?
No, your member number identifies your entire membership, while an account number identifies a specific product, such as a transaction or savings account within that membership. You typically use your member number for logging into digital banking, while your account number (or BSB and account number) is used for receiving payments. If you need both, check your statement where both are usually clearly listed.
Can I get my member number via email?
For security and privacy reasons, Beyond Bank does not send sensitive membership details, including your full member number, via standard email. The risk of email interception is too high for identity-sensitive information. Your actionable next step is to use the secure methods like checking your statement or calling the Member Service Centre.
What if I've lost my card and don't have a statement?
If you don't have access to your card or statements, you are effectively locked out of self-service retrieval. Because the bank must verify who you are, there is no way to bypass this security layer. Your practical next step is to call 13 25 85 during business hours; the team will walk you through a secure identity verification process to provide you with the information you need.
