Westpac appointment

If you want to speak with a Westpac specialist, here’s everything you need to know about booking an appointment—based on your needs, whether it’s personal banking or business advice.

Do You Need an Appointment?

• For general personal banking queries—accounts, cards, online services—no appointment is required; you can simply walk into a branch.
• If you’re applying for a home loan, refinancing, or need detailed product advice, you can book an appointment online or have a specialist call you back

How to Book a Home Loan Appointment

• Visit Westpac’s home loan application page and click “Book appointment”.
• You can choose a phone callback or an in‑branch meeting with a home loan specialist.
• Bring along ID, proof of income, and any documents needed for your loan discussion.

Booking a Business Appointment

• For business banking advice, call 132 142 to schedule a meeting with a business banker.
• Alternatively, use the Westpac App’s “Contact Us” to request a callback from a business specialist.
• Some branches offer the **Connect Now** service for video appointments with business bankers—available Mon–Fri, 8:30 am–6 pm.

No-Appointment Options

• You can walk into any Westpac branch for general transactions or questions without an appointment.
• Use the Westpac App to call or chat directly via “Contact Us”—no need to visit a branch
• For quick support, visit Online Banking and tap “Chat with us” on the dashboard

When to Make an Appointment

• Planning a home loan, refinancing, or bridging loan — appointment recommended.
• Starting a new business account or applying for merchant/EFTPOS services — call 132 142 to book.
• Need tailored advice (e.g., farm finance, international banking) — book specialist consultation.

Note: Booking options, contact numbers, and service hours are current as of July 2025. If you're in New Zealand, refer to the local Westpac NZ branch locator and contact 0800 400 600 for appointments.