Suncorp car insurance cancellation

Suncorp makes it straightforward to cancel car insurance, whether you prefer calling, using the website/app or the virtual assistant. Below is verified, up-to-date guidance on how to cancel, what to expect about refunds and practical tips to follow.

How to cancel

If a customer wants to cancel Suncorp car insurance, he should dial 13-11-55. Suncorp also lets you cancel many car policies (excluding CTP) via the Suncorp Insurance virtual assistant or in My Suncorp / the Suncorp app — log in and follow the prompts to cancel your policy or contact a specialist if your policy requires it.

Opening hours for phone support

Call 13-11-55 for general insurance enquiries; phone hours are typically 8am–7pm AEST, seven days a week. If you are calling from overseas use the international insurance number.

Refunds and cancellation charges

Depending on the terms of your insurance policy, you may be entitled to a refund of the unexpired portion of the premium less any non-refundable government charges. Product Disclosure Statements commonly state that refunds will be the pro-rata unexpired premium less government taxes and duties and any permitted administration or transaction costs. Check your policy wording or PDS for the exact formula and any minimum refund thresholds.

Cooling-off period

If you change your mind shortly after buying a policy, Suncorp offers a cooling-off period (usually 30 days from the start/confirmation of the policy) during which you can cancel and receive a refund of premiums paid, provided you haven’t made a claim in that time — review your PDS for the precise conditions.

How to prepare before you cancel

• Have your policy number and personal details ready when you call or message the virtual assistant.
• Check your Product Disclosure Statement (PDS) for specific cancellation terms, refundable amounts and any administrative fees.
• If you pay by instalments, be aware you may need to settle any outstanding instalments before cancellation is final.

What happens after cancellation

On cancellation Suncorp will process the refund (if any) in line with your policy terms. Allow time for administration and any external government levies to be deducted; if you have transferred cover or replaced the vehicle, different rules may apply — contact Suncorp to confirm how refunds or transfers will be handled.