Recommendations in Case of a Lost St. George Bank Card

If you've lost your St.George Bank card or believe it has been stolen, it's crucial to act promptly to protect your account. Here are the steps you should take:

Immediate Actions

1. Lock Your Card Temporarily
   Use the St.George Mobile Banking App or Internet Banking to lock your card temporarily for up to 15 days. This action prevents unauthorized transactions. If your card is found within this period, you can unlock it. To lock your card:
   • In the Mobile Banking App: Navigate to 'Services' > 'Your Cards' > 'Lock card temporarily'.
   • In Internet Banking: Go to 'Manage my Accounts' > 'Lost or Stolen Cards' > 'Lock Card'.
2. Report Your Card as Lost or Stolen
   If you're certain your card is lost or stolen, report it immediately to stop all transactions and request a replacement. You can do this via:
   • Mobile Banking App: Go to 'Services' > 'Your Cards' > 'Lost or Stolen'.
   • Internet Banking: Navigate to 'Manage my Accounts' > 'Lost or Stolen Cards'.
   • Phone: Call 1800 028 208 (within Australia) or +61 2 9155 7800 (from overseas) 24/7.
3. Update Your Digital Wallet
   If your card was linked to a digital wallet (e.g., Apple Pay, Google Pay), your replacement card details will be automatically updated. However, if you reported fraudulent activity, you may need to contact St.George to resolve the issue before re-adding the card.

Accessing Funds While Your Card Is Locked

Even if your card is locked, you can still access your funds:

• Cardless Cash: Withdraw cash from ATMs without your card using the Cardless Cash feature in the Mobile Banking App.
• Online Transactions: Continue making transfers and payments via Internet Banking or the Mobile Banking App.

Additional Support

If you need assistance or have concerns about potential fraud:

• Contact St.George: Call 13 33 30 (within Australia) or +61 2 9155 7800 (from overseas) for support.
• Fraud Monitoring: St.George offers 24/7 fraud monitoring to detect unauthorized transactions. If you notice any suspicious activity, report it immediately.

For more information and resources, visit the official St.George Bank Lost or Stolen Cards page: https://www.stgeorge.com.au/contact-us/lost-stolen-cards