Home / All FAQs / Westpac login: not working, what should I do

Problems with logging in to the mobile app

See what to do if a customer can’t sign in to the mobile application

If a customer can't log in to the mobile banking of Westpac Bank by entering his PIN or fingerprint, this problem may be caused by undue Date and time settings on his smartphone.

 The parameters are to be set automatically on your device and not by hand.

 He just should change the settings on your phone and try to access the app again.

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More about Westpac Bank

If you need to get in touch, you can find the contact information for Westpac Bank. To find the nearest branches, check out our branch listings. For details about where to find their ATMs, please visit the ATM locations page. You can also learn more about Westpac Bank by viewing the detailed bank information. And if you have any questions, our FAQ section offers answers to the most common inquiries.