Problems with logging in to the mobile app

Discover what to do if a customer can’t sign in to the mobile application


If a customer can't log in to the mobile banking of Westpac Bank by entering his PIN or fingerprint, this problem may be caused by undue Date and time settings on his smartphone.

 The parameters are to be set automatically on your device and not by hand.

 He just should change the settings on your phone and try to access the app again.

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All Westpac Bank FAQ