Status of the Shareholder Benefits Program
If you are looking for information regarding NAB shareholder benefits, it is important to note that the bank's formal shareholder benefits offer was officially discontinued on 30 September 2019. Consequently, there is no active program for new shareholders to apply for credit card fee waivers or other historical perks.
NAB continues to honour this benefit for a specific group of existing shareholders who successfully activated the benefit prior to the 2019 cutoff date. If you were already receiving this waiver, the bank will continue to support it as long as you maintain your eligibility. This means you must continue to hold at least 500 ordinary NAB shares and keep an eligible personal NAB credit card account open.
Key Information and Eligibility
| Category | Details |
|---|---|
| Program Status | Discontinued for new applicants since 30 September 2019. |
| Existing Beneficiaries | Benefit continues if eligibility criteria are met. |
| Eligibility Criteria | Hold 500+ ordinary NAB shares and an eligible personal credit card. |
| Support Channels | Contact NAB Share Registry via Computershare for holding enquiries. |
Troubleshooting Benefit and Shareholder Issues
If you are an existing beneficiary and encounter issues with your fee waiver or account status, follow these steps to resolve them.
MFA / Login Issues
- Cause: You are trying to log into the share registry portal, but the multi-factor authentication (MFA) code is not arriving due to outdated contact details.
- Simple Fix: Ensure your phone number and email address are current within your Computershare profile.
- Fallback Action: Call the NAB Share Registry on 1300 367 647 to verify your identity and update your details over the phone.
Browser or App Errors
- Cause: Stale browser cookies can cause the Investor Centre portal to show old account information or prevent the login page from loading.
- Simple Fix: Clear your browser's cache and cookies, or try accessing the portal using a private or incognito window.
- Fallback Action: Switch to a different device or browser; if the error persists, contact the registry's technical support desk.
Locked Account / ID / Access Issues
- Cause: Repeatedly entering incorrect shareholder reference numbers or passwords will lock your registry access for security.
- Simple Fix: Wait for the temporary lockout period to expire, then use the 'Forgot Password' tool to securely reset your access.
- Fallback Action: Visit a local branch or call the registry team to have your profile manually unlocked after a formal identity check.
Pro-Tip: If you are an existing beneficiary, check your credit card's 'Annual Fee' anniversary date in your online banking portal. If you notice a fee charge, contact the bank's customer support immediately, as it may indicate that your shareholder eligibility flag has been inadvertently removed from your credit card profile.
Frequently Asked Questions
Q: I bought 500 shares recently; can I still apply for the fee waiver?
No, the shareholder benefit program was closed to all new applicants on 30 September 2019. The bank's system logic no longer processes new applications, regardless of the number of shares held. One limitation is that even if you meet the original shareholding threshold, you cannot retroactively claim this benefit. Your practical next step is to explore other NAB banking offers or everyday transaction accounts that provide value through low monthly fees instead.
Q: What happens if I sell part of my holding and drop below 500 shares?
If your total ordinary shareholding falls below the minimum threshold of 500, you will no longer meet the eligibility criteria for the grandfathered fee waiver. The bank's monitoring system performs periodic checks on account status to ensure compliance with the original program terms. One exception is if the reduction is purely due to corporate actions (like a demerger) rather than a voluntary sale, but this is rare. Your practical next step is to check your current share balance through the Computershare portal before selling any stock, ensuring you maintain the 500-share minimum to keep your waiver.
