Sending funds to another person or business within Australia is a core function of your NAB transaction account. You can choose between two primary methods: using a PayID, which typically allows for real-time processing, or using a traditional BSB and account number. Both methods are designed to be secure, but they operate through different backend systems, which determines how quickly the recipient receives their funds.
For most personal payments, the NAB mobile app and Internet Banking provide the clearest pathway to initiate these transfers. By selecting the 'Pay Anyone' function, you can identify the recipient, enter the payment details, and confirm the transaction securely. Familiarizing yourself with these steps helps you choose the right payment type based on how urgently the recipient needs the funds.
| Category | Details |
|---|---|
| Methods | NAB Mobile App, NAB Internet Banking |
| Processing Time | Under 60 seconds (Osko/PayID) or next business day (Standard) |
| Eligibility | Active NAB transaction or savings account holders |
| Key Requirements | PayID (mobile, email, ABN) OR BSB and Account Number |
To send someone money within Australia you should:
- in the mobile app:
- log in to the app
- switch to "Menu"
- choose "Transfer & pay"
- tap the account to be used for a payment
- select "Pay anyone"
- choose a saved payee, or "+BSB & Acc" if this is the first transfer to this counterparty
- enter the payee’s details: account name, BSB, and account number
- if you desire, press "Save payee" and add his "Nickname"
- if necessary, add a "Reference" and tap "Continue"
- confirm the transaction using the code that will be sent in the SMS
- enter the "Amount", "Reference" and "Description" if necessary
- select the payment period in "Pay when" and tap "Next"
- check the details and tap "Pay now"
- enter the password to authorize the payment
- in online banking:
- log in to the Internet banking
- switch to "Transfer & Pay"
- click "Pay Anyone"
- choose the account to be used for a payment
- select or enter the account to which you want to send funds
- enter the amount, description, and your name
- choose the transfer frequency
- set a transfer date: current or future
- if you desire, you can notify the recipient or send yourself an SMS about the transfer of funds
- click "Next"
- check the details and confirm the transaction via SMS or notification code
- click "Submit"
Troubleshooting Common Access Issues
1. MFA / Login Issues
- Cause: You cannot log in to initiate your payment because the security SMS token is delayed or not arriving on your device.
- Simple Fix: Wait two minutes for network congestion to clear before requesting a new code. Ensure your device has a strong signal.
- Fallback Action: Contact the NAB customer support team to verify your registered mobile number and check the status of your security settings.
2. Browser or App Errors
- Cause: The payment screen freezes or fails to process, often due to an outdated app version or cached browser data.
- Simple Fix: Update the NAB app via your app store or clear your browser's cookies and cache if using Internet Banking.
- Fallback Action: Switch to a different browser or device to see if the payment interface loads correctly.
3. Locked Account / ID / Access Issues
- Cause: Your digital access is blocked due to incorrect login attempts or suspicious activity detection, preventing you from sending funds.
- Simple Fix: Use the self-service digital banking recovery tools on the login screen to verify your identity and unlock your access.
- Fallback Action: Visit a local NAB branch with your physical photo ID to have a banker assist you in accessing your account safely.
Pro-Tip: Whenever possible, use a PayID instead of a BSB and account number. PayID is part of the New Payments Platform (NPP), which is designed to process transfers in under 60 seconds, 24/7. Additionally, because the recipient’s name is displayed before you finalize the transfer, it acts as a safeguard, significantly reducing the risk of accidentally paying the wrong person.
Frequently Asked Questions
Q: Why did my payment take longer than 60 seconds?
While many payments sent via PayID or Osko settle in less than a minute, some transactions may be subject to security screening. If a payment is flagged for an unexpected verification check, it may be delayed while the bank ensures the activity is legitimate. If your payment does not arrive in the expected timeframe, check your transaction history to see if it is listed as 'Pending'. If it remains pending for more than one business day, contact support for an update.
Q: Can I cancel a payment after I have confirmed it?
Once you have authorized a payment, it is difficult to stop, particularly if it was processed as a Fast Payment. Because these transfers move funds out of your account to the recipient's bank in near real-time, the transaction is often irreversible. Before you tap 'Pay', always double-check the recipient's details. If you believe you have sent money to the wrong account, notify the bank immediately, as they may be able to contact the receiving institution to request a return of funds, though this is not a guarantee.
