What can I do if my Bank SA Internet banking is down?

BankSA offers a comprehensive suite of online banking services, including Internet Banking and the BankSA Mobile Banking App. While these platforms are designed for 24/7 access, occasional technical issues may arise. Here's how to troubleshoot and seek assistance if you encounter problems accessing your BankSA online banking services.

Steps to Take If BankSA Online Banking Is Unavailable

1. Check Your Internet Connection: Ensure your device is connected to the internet. If you're using mobile data, verify that your data allowance hasn't been exceeded. For Wi-Fi connections, check your router and modem to confirm they are functioning correctly.
2. Verify BankSA's Service Status: Occasionally, BankSA may conduct maintenance or experience outages. To check the current status of BankSA's online services, visit the official BankSA website or contact their support team.
3. Use the BankSA Mobile Banking App: If Internet Banking is inaccessible, try using the BankSA Mobile Banking App, which may offer alternative access to your accounts. Ensure the app is updated to the latest version.
4. Contact BankSA Support: If the issue persists, reach out to BankSA's support team for assistance. You can contact them at 13 13 76 (within Australia) or +61 2 9155 7850 (from overseas). Support is available Monday to Friday, 7:30 am to 7:30 pm (excluding public holidays). For business banking inquiries, call 1800 804 411 during the same hours. For lost or stolen cards, contact 1800 028 208 (within Australia) or +61 2 9155 7850 (from overseas). For Internet and Phone Banking helpdesk, call 13 13 76 or +61 2 9155 7850 (from overseas).
5. Utilize the Virtual Assistant 'Sam': For immediate assistance, use 'Sam', BankSA's 24/7 virtual assistant, available within the BankSA App and Internet Banking. 'Sam' can provide answers to common banking questions and guide you through troubleshooting steps.

Additional Resources

• Technical FAQs: For more detailed information on troubleshooting, visit BankSA's technical FAQs for Internet Banking and Mobile Banking.
• Security Centre: If you suspect fraudulent activity or security issues, refer to BankSA's Security Centre for guidance on reporting and resolving such matters.
• Phone Banking: For assistance with phone banking services, contact 13 33 22 (within Australia) or +61 2 9155 7850 (from overseas).

By following these steps, you can address most issues related to BankSA's online banking services. If problems persist, BankSA's support team is available to provide further assistance.