If you notice an unfamiliar or incorrect transaction on your NAB account, you have several options to dispute it. The method depends on the type of transaction.
Disputing Online and EFTPOS Transactions
For online or EFTPOS transactions, you can dispute them directly through the NAB app or Internet Banking:
- Log in to the NAB app or Internet Banking.
- Select the transaction in question.
- Tap or click on "Something not right?" and follow the prompts to lodge a dispute.
This process is quick and allows NAB to begin investigating the issue promptly.
Disputing ATM Withdrawals
If you need to dispute an ATM withdrawal, you should complete the Transaction Dispute Form and submit it to NAB. This form is available on the NAB website.
Disputing ATM Deposits or Direct Debits
For disputes related to ATM deposits or direct debits, it's recommended to contact NAB directly. You can do this by visiting your nearest branch or reaching out through the NAB app or Internet Banking.
Disputing NAB Purchasing and Corporate Card Transactions
If you're disputing a transaction on a NAB Purchasing or Corporate Card, you need to complete the Disputed Transaction Advice Form. This form is available on the NAB website.
Disputing International Payments
To dispute an international payment, you should message NAB securely by logging into NAB Internet Banking or the NAB app. This ensures your dispute is handled through the appropriate channels.
Processing Time for Disputes
Most disputes are resolved within 45 days of filing. However, the exact timeframe can vary depending on the complexity of the issue and the type of transaction. It's important to respond promptly to any requests from NAB to help expedite the process.
For Fraudulent Transactions
If you believe a transaction was fraudulent, contact NAB immediately. You can call them at 13 22 65 and quote 'fraud assist' to report the issue and take necessary actions.
Additional Resources
For more detailed information or assistance, visit the NAB Help and Support page.
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