You can order a new NAB card online, over the phone or in a branch. Below is a concise, up-to-date guide covering new cards (Visa Debit) and replacement or reissue options so you can start using your card as soon as possible.
Order a new NAB Visa Debit card online
An individual can also apply for NAB debit cards online: click the Apply button under the card that interests you and follow the prompts to complete your application. Once approved, your card will be produced and sent to your nominated address.
Replace, renew or reissue an existing card
- In the NAB app: log in → Cards → select your card → Replace your card → confirm delivery address. Use this if your card is lost, stolen, damaged or expired.
- In Internet Banking: log in → Cards → Manage your card → choose the relevant replace option (for example, damaged card) and confirm delivery.
Order by phone or in a branch
You can order a new NAB card at the nearest branch, or just call 13-22-65 (available 24/7). A consultant will verify your identity and submit the replacement or new-card request for you.
Delivery and getting started
- Delivery timeframe: most cards are delivered within 5–7 business days to your nominated address.
- Use before the plastic arrives: after approval you can add the card to your digital wallet and start spending where available.
- Activation and PIN: when the card arrives, activate it and set a PIN in the NAB app or Internet Banking for secure use.
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